Frontier Utilities

Name: Frontier Utilities
Rating: 4.3076925 (1304 reviews)
Author: Frontier Utilities

Frontier Utilities mobile app provides fast access to your electricity account.

"Frontier Utilities" is a mobile app that provides Texas residential customers with easy and convenient access to their electricity account information, allowing them to review balances, plan details, current and projected usage, and make payments directly from their smartphones.

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By: Frontier Utilities

Downloads: 30,086

224

Rating: 4.31

(1,304)

14 new ratings

Version: 2.0.24 (Last updated: 2025-02-11)

Version code: 24

Creation date: 2022-03-22

Permissions:

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.CAMERA
android.permission.FOREGROUND_SERVICE
android.permission.INTERNET
android.permission.READ_EXTERNAL_STORAGE
android.permission.USE_BIOMETRIC
android.permission.USE_FINGERPRINT
android.permission.WAKE_LOCK

Size: 65.67M

Email: fr*****@gmail.com

URLs: Website ,Privacy policy

Full description: See detailed description

Source: Google Play Store

Updated: 13 hours ago

Ranking

# 322,392 ▲ 834

User reviews

Pros

User-friendly app for paying bills when it works
Some users appreciate the lower electricity rates
Quick payment processing when functioning correctly
Convenient access to account information when app is working

Cons

High electricity charges and hidden fees
Frequent app errors, especially for payments and logins
Poor customer support and unresponsive service
Inconsistent bill amounts and contract clarity issues

Most mentioned

High billing and unexpected charges
Unreliable payment processing within the app
Challenges with logging in and using biometric options
Frustrating customer service experiences
Need for improvements to app functionality and bug fixing

These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.

User reviews

They lie about your usage every week, and no matter how many times you put your card information in to pay online, it always gives you some sort of error message, so you can never pay your bill on the app or the website. No matter how many times you tell any member of staff that their online bill pay services do not work, they will PRETEND to help you, and ignore your request to fix it. Even when you pay over the phone, you don't get a confirmation!! FRONTIER UTILITIES IS A GARBAGE COMPANY!

Syndicate, The Lonely Gun, 2025-02-04

Contract is not clear. Be careful, I was paying too high. The $100 bill credit does not offset the high electricity charge. I will look somewhere else.