Reviews of Frontier Utilities
List of user reviews and ratings for Frontier Utilities
Total ratings
4.38
(Rating count:
1,313)Review summary
Pros
- User-friendly app for paying bills when it works
- Some users appreciate the lower electricity rates
- Quick payment processing when functioning correctly
- Convenient access to account information when app is working
Cons
- High electricity charges and hidden fees
- Frequent app errors, especially for payments and logins
- Poor customer support and unresponsive service
- Inconsistent bill amounts and contract clarity issues
Most mentioned
- High billing and unexpected charges
- Unreliable payment processing within the app
- Challenges with logging in and using biometric options
- Frustrating customer service experiences
- Need for improvements to app functionality and bug fixing
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
Upgrade to see all 30 reviews
User reviews
Recent rating average:
2.00
All time rating average:
4.38
Upgrade to see all 30 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-02-04 |  | | Contract is not clear. Be careful, I was paying too high. The $100 bill credit does not offset the high electricity charge. I will look somewhere else. |
| 2025-02-04 |  | | They lie about your usage every week, and no matter how many times you put your card information in to pay online, it always gives you some sort of error message, so you can never pay your bill on the app or the website. No matter how many times you tell any member of staff that their online bill pay services do not work, they will PRETEND to help you, and ignore your request to fix it. Even when you pay over the phone, you don't get a confirmation!! FRONTIER UTILITIES IS A GARBAGE COMPANY! |
| 2025-02-03 |  | | Ever since I installed the app on my phone, I have been unable to sign in on my computer! |
| 2025-02-01 |  | | The Frontier Utilities app could not be easier, and I've appreciated the rate I've had for a year now and plan to renew. |
| 2025-01-30 |  | | switched from spark energy for a lower rate well paying $150 more for electricity. same usage. I think I'll go back here soon. |
| 2025-01-08 |  | | don't know what was up,but I had to get another card to re place a bad one and had trouble submitting payment . only why you didn't get 4 star. |
| 2024-12-03 |  | | Quick and secure payment! |
| 2024-12-02 |  | | Monthly bill is a lot higher than what was estimated |
| 2024-11-28 |  | | ridiculously expenssive. always got some hidden fees that you'll get charged for even if you get credit back or if you get quoted mid cycle your bill will supposedly be low when you actually get your bill its super high and they always got some bs excuse to give as to why. cant wait til my contract is up so i can leave these thieves. |
| 2024-11-24 |  | | Can't log in. Fails continually at login screen albeit biometric options being enabled on the account and log in screen. Uninstalling and sticking to mobile web version |
Upgrade to see all 30 reviews