ADT Smart Services

ADT Smart Services provides secure access so you can monitor & manage your home

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ADT Smart Services is a cutting-edge Chrome extension designed to provide secure access for monitoring and managing your home security remotely. With state-of-the-art security technology, it ensures your data privacy while offering flexibility and reassurance.

Key features include remote alarm control, instant security and safety alerts, customizable scenarios to tailor notifications and access, intelligent motion detection minimizing false alarms, and live video streaming for continuous connection to your premises. Compatible with Android devices, ADT Smart Services empowers you to automate lighting and stay informed about activity at home or business. Installation and activation are handled exclusively by ADT engineers to guarantee optimal performance and security.

By:: ADT Fire and Security
Downloads:: 81,752+ 374
Rating:: 3.00
(425) 6 new ratings
Version:: 5.7.3 (Last updated: 2025-03-14)
Version code:: 1500
Creation date:: 2019-10-04
Permissions:: android.permission.ACCESS_ADSERVICES_AD_ID
android.permission.ACCESS_ADSERVICES_ATTRIBUTION
android.permission.ACCESS_BACKGROUND_LOCATION
android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.ACTIVITY_RECOGNITION
android.permission.BLUETOOTH_ADVERTISE
android.permission.BLUETOOTH_CONNECT
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Size:: 179.90M
Email:: me*****@adt.co.uk
URLs:: Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: a day ago

Ranking

# 212,649 ▲ 136

User reviews

Users express mixed feelings about the ADT Smart Services app. While some appreciate its basic functionality and control over alarm systems, many find it slow, unintuitive, and buggy. Common issues include delayed notifications, poor camera streaming performance, confusing user interface terminology, unreliable connections to devices, and insufficient customization options. These drawbacks lead to frustration and a diminished sense of home security among users despite the app's intended purpose.

Pros

Some users find the app functional and reliable when properly set up and trained on by installers.
The app allows controlling the alarm system and checking home security status.
The camera live feed and recording rules have improved compared to previous versions for some users.

Cons

App is slow and laggy, with delayed responses especially when streaming cameras or setting alarms.
User interface is confusing and unintuitive, with unclear terms like 'scenes' and inconsistent options for arming and disarming.
Notifications are often delayed or malfunction, with no audible alerts for critical events.
The app frequently has connectivity issues with panel and cameras, resulting in malfunctions and errors.
Limited customization options for camera settings and lack of support for biometric unlocks like fingerprint or face ID.

Recent reviews

I like the app but it's not as quick as it can be i have the s23ultra along with fastest Internet in the area I find sometime it's not responsive, Adt should also add a whatsapp service to quickly contact an adt admin /engineer just to drop an easy message instead of phoning just to say I have and issue or about upgrades it should be more integrated with the app, also 4k camera is much needed although this is not the app and it's functions Overall happy

Old email address, 2025-01-25

My 2nd review today. A very relaxed and helpful engineer has corrected some of my misunderstandings (misinformation actually) about arming and unarming the system. He and I firmly agree that basic use of the system should be explained on one side of A4 paper with diagrams. Incidentally, the menu system here is very unclear, and it should be possible to edit spellings to UK usage.