Credit Union West
Use the Credit Union West mobile app for easy, secure account access!
Total ratings
4.82
(Rating count:
4,084)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Friendly and helpful customer service
- Great customer service and rates for loans
- Easy to access account information (when working properly)
- Personalized treatment when visiting bank locations
Cons
- Frequent errors and technical difficulties with the app
- Issues with account login and verification
- Problems with check deposits not functioning properly
- Confusing app interface and functionality after updates
- Inability to remember user information and biometric login issues
Most mentioned
- App is frequently experiencing technical difficulties
- Customer service is often praised for being helpful
- Login issues are a common complaint
- Problems with remote check deposits
- Recent updates have negatively affected app performance
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User reviews
Recent rating average:
2.30
All time rating average:
4.82
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-19 |  | | App is usless! Always errors. Doesn't know anything about my loan. Won't let me pay my loan on the app and when I go to add an outside bank source it errors. Trash. Always have to call in to make my payments |
| 2024-12-19 |  | | I'd feel that cuw is a great place to banking business !!! the staff is very friendly @pleasant to business!!! I'm happy I'd have a pleasant place to do my banking!! ❤️🤗 |
| 2024-12-14 |  | | I financed motorcycle through CCW. Best rates at the time.Great customer service. Highly recommend |
| 2024-11-23 |  | | awesome customer service! always helpful and courteous. never had a bad experience. 👍 ❤️ |
| 2024-09-29 |  | | App is terrible. It can't remember my info when I slide the "remember me" bar over. The biometrics randomly stops working. The app just randomly jumps and scrolls around anytime the key board pops up making it so you can't see what you're typing. And lastly the method of adding and verifying an account is misleading |
| 2024-09-17 |  | | Craptastic. They updated the app... Now I can't login to see my banking. CU West continues to slowly circle the drain. |
| 2024-07-13 |  | | This bank has been the worst I've dealt with over the years. Despite consistently making payments on time, they have inexplicably charged me double, leading to a decline in my credit score. |
| 2023-12-27 |  | | App screen goes blank instead of letting me enter the pin texted to me. This happens when I switch over to see the text code and back to the app. Customer service for the app says its my brand new galaxy S23 not them. Foo-bar! It worked flawlessly on my 8 year old galaxy S8. So now I have to save that phone just to use the app. |
| 2023-06-05 |  | | Used to work just fine. Recently, however, it only shows 2 of my 4 accounts. Showing the 2 I don't use, while the other 2 vanish. Sometimes they will reappear after refreshing, but mostly not. Sometimes they will appear initially, but when I go to transfer funds, they won't exist anymore. Nothing actually fixes this. I just have to wait and hope that I can eventually access MY money in my accounts. The sweepstakes and other whatever offers at the top never fail to load though! Amazing. |
| 2023-01-30 |  | | Using this app used to be fast and an easy way to access my account information quickly with just a pin and it would show not only current balance but the last 5 transactions. They changed the display of it, you can no longer see the last 5 transactions, then if you want to see more info, it takes at least 30 seconds to find the log in spot, then it has to labor to get to the log in screen, add on another 30 seconds, now enter all credentials, password and then now you can see your info.👎 |
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