Reviews of Energy IQ
List of user reviews and ratings for Energy IQ
Total ratings
4.55
(Rating count:
10,491)Review summary
Pros
- Easy to use interface with clear insights on bill and usage
- Power Shouts feature is highly appreciated for saving on costs
- Allows tracking of energy consumption in real-time
- Helpful customer support noted in multiple reviews
- Convenient payment processes
Cons
- App causes lag or performance issues on devices
- Inaccurate account balance and billing information
- Recent updates have led to app crashes and functionality loss
- No option to change plans via the app
- Poor support for downloading bills and app errors
Most mentioned
- Power Shouts feature
- App crashes after recent updates
- Inaccurate billing information
- Performance issues with the app
- User-friendly interface for tracking usage
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
3.70
All time rating average:
4.55
Upgrade to see all 36 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-02-01 |  | | First time using app, it seems to make my everything on my phone extremely laggy when using it or having it run in the background. Never seen any app do this before. Also no support contact options or any ways to dispute bills as advertised on the Genesis website... |
| 2025-01-28 |  | | Great app, except for the most important information like your actual invoice and account balance, which is NEVER correct or up-to-date. For instance, today the app shows I'm in credit, so I called to request a refund only to be told my ACTUAL balance was less! |
| 2025-01-25 |  | | I have had a terrible experience with my transfer to genesis. took ages for the contract to come through after sign up, given incorrect Information with regard to discounts, expensive gas bottles and on my latest bill, I notice that I'm overcharged for gas bottle rental! At the prices I'm paying I expect exceptional bloody service. Sort yourself out Genesis!!!! |
| 2025-01-22 |  | | Great app, I love the ease of it, how it shows you how much you are using per hour or by kilowatt or what is using your most electricity. love it 😀 |
| 2025-01-22 |  | | quick and easy to book a power shout, convenient for checking how much power you have used |
| 2025-01-16 |  | | First time trying this, looks easy and simple to understand. |
| 2024-12-27 |  | | Very pleased 😌 would recommend. we were getting power bills around $300 now getting around $160. |
| 2024-12-24 |  | | Good plan but please make it little better with completely free power for night time. |
| 2024-12-15 |  | | I'm loving the Genesis POWER SHOUTS ... alot more flexible to set & use per hour & day than other power companies. Thanks 🥰 |
| 2024-12-07 |  | | it was great that I was told that my free hours needed to be used. This app was so easy to use. |
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