Reviews of Upshur Rural
List of user reviews and ratings for Upshur Rural
Total ratings
3.59
(Rating count:
136)Review summary
Pros
- User-friendly interface for account management
- Quick payment processing
- Helps track electricity usage month-to-month
- Friendly customer support
Cons
- Frequent login issues and app inaccessibility
- Billing discrepancies and overcharging problems
- App glitches and lag affecting usability
- Inconsistent outage reporting functionality
Most mentioned
- Difficulty logging in and staying logged in
- Issues with billing and payment accuracy
- Problems with outage reporting and the outage map
- App updates have not resolved existing issues
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.80
All time rating average:
3.59
Upgrade to see all 22 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-19 |  | | Can't log on half the time |
| 2024-08-18 |  | | Being overcharged to having a lil better situation I thought now more to do I'm really over this bs really just k |
| 2024-06-20 |  | | Yeah I have no problem with the app my average is usually $6 a day then it turns around and I use 101 kilowatts they said that I spent 7.00 dollars then it showed I use 56 kilowatts and they charged me $11 they had a power outage for 8 hours and they charged me for it they said that's what the meter read so they went by with what the meter says so they turn around rip me off for about 40-50 bucks and now I can't make my payment because I'm disabled and I'm waiting on my check , now shutting it o |
| 2024-02-13 |  | | Why have an app to monitor your usage ea day if it's not going to work. It has been 4 days and it still doesn't have current usage. We were told your system updates at midnight, clearly it doesn't. |
| 2024-02-02 |  | | Disappointed. I made payments through the app for over a year. Now the last 2 payments have not gone through because of transposed numbers transmitted to my bank. $60 later and have completely lost trust in this app and will no longer use it. |
| 2024-01-18 |  | | I think this program is quite user friendly and I can can find out almost anything I need to know |
| 2023-12-11 |  | | It worked fine, i liked it. Couldn't log on, called cust service. She deleted all existing info so I could re-enter it. Now it won't accept anything. Who let the coders out unsupervised??? FIX THIS MESS!!! You took an acceptable system, turned it into FUBAR , and you haven't even done the update yet!!! |
| 2023-10-22 |  | | I keep getting text that my bio is due but when I go to this app, it's a zero balance due. Hello. What's going on? |
| 2023-07-17 |  | | I just wanted to check a reliable power outage report of my area at 4 in the morning and downloaded the power company's official app and for some reason it needs a bunch of information that is unnecessary to look at a power outage report I understand this app has other things that information is only needed for those other things don't make me give you that information unless accessing those specific parts |
| 2023-03-31 |  | | Love it simple to use and quick to pay your bill |
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