SmartHub

Name: SmartHub
Rating: 3.8950217 (10491 reviews)
Author: National Information Solutions Cooperative

SmartHub provides utility and telecom customers access to account information.

"SmartHub" is an Android app that empowers utility and telecommunications customers with seamless account management. Users can view billing and usage information, manage payments, report outages, contact customer service, and stay informed about service updates. Additional features include WiFi management, usage graphs, and a map for payment dropbox locations, making it a comprehensive tool for managing essential services.

Download

By: National Information Solutions Cooperative

Downloads: 3,199,293

8.53K

Rating: 3.90

(10,491)

17 new ratings

Version: 25.1.1.13351 (Last updated: 2025-01-28)

Version code: 13351

Creation date: 2011-11-14

Permissions:

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.CAMERA
android.permission.FOREGROUND_SERVICE
android.permission.INTERNET
android.permission.POST_NOTIFICATIONS
android.permission.READ_MEDIA_AUDIO
android.permission.READ_MEDIA_IMAGES

Size: 28.23M

Email: sm*****@nisc.coop

URLs: Website ,Privacy policy

Full description: See detailed description

Source: Google Play Store

Updated: a day ago

Ranking

# 29,268 ▲ 13

User reviews

Pros

When the app works properly, it is great for tracking electric usage and paying bills.
The app is convenient for bill payment.
Accessing billing information has been functional for many users historically.

Cons

Frequent login issues, including password resets and login validation errors.
Poor functionality and lag in displaying actual usage data.
Unintuitive navigation and user interface, leading to confusion when managing multiple accounts.
Crashes and freezing when trying to make payments or view account details.

Most mentioned

Login issues and password management problems.
Inability to display accurate and real-time electric usage information.
Lag and freezing during usage, especially after updates.

These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.

User reviews

Worked great untill it didn't. Won't accept my password anymore. Password works fine when used with a web browser on my phone or home computer. Provider sent me a password reset. App will not login with new password either. Uninstalled reinstalled and still does not work. This app is broken. Update: Even with most recent update, 1-22-25, log in still fails. I've permanently uninstalled this app. It's worthless.

John, 2025-01-27

Can't find my provider, despite using it for years before getting a new phone. I've tried every method possible, I just need to pay my bill. Navigating the app, generally, has never been wildly intuitive; especially when trying to understand usage time frame vs billing period. Has some kinda of lag where it displays usage info from two years ago, unless I go in and reset the time period. Always reverts, though, so I can't get my real time info with an efficient glance.