My Telstra

Manage your Telstra services, get help and so much more with the My Telstra app

"My Telstra" is an Android app that streamlines managing your Telstra services, allowing you to track orders, make payments, communicate with support, monitor internet speed, and shop for tech—all with a few taps. Enjoy exclusive rewards with Telstra Plus and troubleshoot issues effectively, ensuring a seamless experience for all Telstra customers.

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By:: Telstra Limited
Downloads:: 9,460,462 12.87K
Rating:: 2.81

(80,861) 0.06
Version:: 110.0.300.76071 (Last updated: 2025-03-14)
Version code:: 300
Creation date:: 2012-07-16
Permissions:: android.permission.ACCESS_ADSERVICES_AD_ID
android.permission.ACCESS_ADSERVICES_ATTRIBUTION
android.permission.ACCESS_BACKGROUND_LOCATION
android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.BLUETOOTH
android.permission.BLUETOOTH_ADMIN
android.permission.CAMERA
See more
Size:: 87.59M
Email:: my*****@team.telstra.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: 11 hours ago

Ranking

# 12,742 ▼ 8

User reviews

Pros

The app works well for some users after updates and has improved over time.
Keeps users updated with account details when functioning properly.
Includes a widget feature for quick access to data usage.

Cons

Frequent login issues requiring users to re-enter credentials repeatedly.
The app often fails to load or crashes, causing major frustration.
Misleading information about account status and balance updates.
Inconsistent functionality, with some features like international roaming not working as expected.

Most mentioned

Frequent login/logout issues
Poor reliability and loading times
Requests for simple features like a "Recharge" button
The app contains excessive advertising and is cluttered
Inadequate customer service support for troubleshooting issues

These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.

User reviews

Latest app changes are going backwards. Mobile data usage was better shown as a per day graph rather than the new per month view or list view. This is not "difficulties in using the app", it is the Telstra app getting worse - the automated responses to these comments are as bad as having zero responses Telstra!

grant moule, 2025-01-28

The new version is appalling. You click on and and sometimes works sometimes doesn't. You can go an entire day and all you see each time you try to see how much data you have left, or recharge or anything is the circle of doom going round and round. Great upgrade guys. This has been going on since I downloaded the last one. Hopeless.