Resident App
Resident App makes it easy to request service from your community team.
Total ratings
2.75
(Rating count:
588)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Service requests work well
- Written feedback from maintenance staff is appreciated
- The app was functional in the past
- Designed nicely
Cons
- Inconsistent login issues
- Cannot attach existing photos to service requests
- Slow loading times and glitches
- Limited options and functionality
- Frequent errors when trying to reset passwords
Most mentioned
- Users cannot log in or the app does not recognize their credentials
- Inability to attach photos from the camera roll for service requests
- App has glitches leading to frustration and dissatisfaction
- Frequent reinstallation needed to troubleshoot issues
- Users are dissatisfied with customer service responses regarding app problems
Upgrade to see all 22 reviews
User reviews
Recent rating average:
1.50
All time rating average:
2.75
Upgrade to see all 22 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-30 |  | | Limited at best. Slow portal to limited options. Maintenance requests and messaging with limited ability and few options. Maybe that's just my rental complex but... Yeah, meh. |
| 2024-10-06 |  | | If I could gice a zero I would. I have to continuously sign up over and over again. Also when I try to reset password I never receive the new link. This app is completely useless and will verbalize at community meeting and will write administration |
| 2024-10-02 |  | | I do not seem to be able to add an existing photo when opening a service request. I can only do it from the camera on my phone when opening an issue. This is very bothersome and the web portal on my desktop browser does not seem to support that either. |
| 2024-07-12 |  | | It won't let me log in to save my life and I've lived in the same apartment for 3 years.. I uninstalled and I'm reinstalling to see if that works... Update.. after having to get my username even though I knew what it was and reset my password to the same thing that it was I finally got into the stupid app.. Hooray... foot overall it's Garbage I'd rather just use the website |
| 2024-04-06 |  | | This app is garbage because you cannot create a report by attaching a photo that you took, OR, after you took a photo in a no-internet environment, you cannot continue the report or submit the report after having reconnected to the internet. Update March 5, 2024 -- still garbage. Can only submit 1 photo for each entry/report. Still useless without internet (can't even load into the form). Does not support video or multiple photos. |
| 2024-01-26 |  | | Why is it set up so that hitting the return button on my keyboard submits the request? My intention was to make a line break, but to my surprise, it submitted my request. So I ended up submitting an incomplete request. Disable that functionality. Also, please provide the ability to delete an unassigned request or to edit an unassigned request. |
| 2023-11-13 |  | | Useless. Will not let me reset my password or even set up an account. Using my email that's on file will let me in, but I have to go through the whole signing process every time. When I get the email for resetting the password, I hit the accept button and it takes me to a blank page. If I give it my mobile number, it sends a code, and when I enter the code it just gives an error. There's a water leak in my apartment that I can't report on. Great app. |
| 2023-03-20 |  | | This app was fine until my complex changed their name. Now it won't let me associate with my complex's new name, has me associated with the old non-existent one, and won't accept my password. I can login via my phone's web browser, but yeah the app doesn't work and I've uninstalled and reinstalled several times. Clearly other people have similar issues so this needs to be fixed. |
| 2023-02-01 |  | | This is absolutely the worst app ever! I have installed it and uninstalled it several times and I still can't login. I have been sent several codes to my phone and get an error message EVERY SINGLE TIME!!! I put in my email address, twice, thinking maybe that code will work; I haven't even received a code. I need to put in a service request and can't do it because this app won't let me. Absolutely the worst app ever!!! I truly hope Avalon gets rid of it, because this is nonsense. |
| 2022-12-14 |  | | Garbage. My complex took a working process and introduced this third party app that doesn't even work. Even if it did, all it's done is complicate maintenance requests, why does everything today need an app!? Can't sign on via code (error detected) can't sign on with email (password invalid) can't change password (password can't be current password). |
Upgrade to see all 22 reviews