Reviews of Security Bank App

Date	Author	Comment
2025-02-02	Soceth Baguio	This app sucks. I called customer service and they just advised to uninstall the app... That advised is worse, because of the cooling period! My online transfers always failed, but bill payments are fine, what the heck! I tried to be patient, almost every week/ months it's still the same. I don't know what to do. Should I discontinue on this account/bank? I have this issue since November of last year.
2025-01-30	Bel Abejero	I've been trying to login my account on this new app multiple times but all are failed and says that I entered an incorrect information even though I have checked and 100 percent sure that I put in the exact credentials I used when I registered. Even tried updating the password on the web but no use. Frustrating af. I missed one of my due dates because of this update. Real inconvenience. C'mon devs, you can do better.
2025-01-26	Michelle Ann Mota	Can't able to do bank transfers it only says "temporarily unavailable" due to cooldown. What cool down you talking about? I just registered yesterday and this happens, better fix your new app completely even that web traffic etc. before advertising to do registration! I badly need to do a bank transfer for some bill payments and i can't do it na! Hayst!
2025-01-26	Jammae Santos	I've been repeatedly locked out of my account due to error encountered every time I enter the correct PIN. Even when using biometrics, I'm still locked out. I can't even use the chat support because it won't go through. Despite submitting a report detailing repeated lockouts due to faulty authentication (even with correct PINs and biometrics), I have received no solution. This is incredibly frustrating
2025-01-26	Phoeby	This new app is the WORST. Just bring back the older version. I can't make transaction. All transaction pin is correct but it keeps telling me there's an error with my transfer. Then suddenly I have reached the limited transaction per day like WHAT??? All of those transfers failed then ur telling me I have reached the total transfer I can can per day???
2025-01-22	Bernice Chan	- online authentication doesn't work (app doesn't even react when logging in on web) and lately even the offline OTP is being rejected. - please show the trx ref number in history, both in app and on the website. - when trying to pay via app, it doesn't continue to the confirmation page, but the transaction is successful cos you can see it in the notifications afterward. (So never even get the chance to see the trx ref number at this point) It worked really well at the start, but very buggy now
2025-01-19	e	so difficult to register on this new app. OTP is not being sent to my phone. HELP!!! it has nothing to do with our account, we receive the OTP no problem with the old app. It is your "new" system on the new app. I am not filling up that form that asks for personal info.
2025-01-18	Maria Beata Sanchez	Delayed!! Credit card bill has no real time posting!! I already paid my CC bill but it overlaps with the new billing statement which is very inconvenient! It gives me the impression that my bill for this month is still not paid! Also, what happened to my statement date? It says 12 but it only updated on the 17th. Annoying app...
2025-01-18	Aldrin	It's keep on texting me 2 weeks more before the old app to be disabled but when I try to register into this app it always "Error Encountered" like why do they keep insisting on making new accounts unto their new app when the oldest one works extremely well. BTW I been trying to register since 1st week of January
2025-01-18	den pogi	This app used to be very useful to me but now its not allowing me to transfer money at all to any accounts I have, I can't even do a mobile reload with it anymore. Also, the 6-digit PIN is not working. I tried to uninstall and reinstall this app 2 days ago but the issue remains. Now, all I can do with it is just checking my balance and transaction history. PLEASE FIX THIS APP.

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