First Citizens Mobile Banking

App is always having issues, cannot lock credit cards for some reason it unlocks as soon as you leave the app. When you try multiple times, then your credit card gets locked out and you cannot use it. When you call in it takes the inexperienced personnel 30-45 minutes to fix it and then your card is wide open and un protected. I've replaced my credit card 2 times cause of this. Will not let you make a payment through the app either. I have to go to a branch, and then they charge a $10 servicefee

App is easy to navigate. No issues accessing account information, Zelle, etc. A month or two ago, the homepage changed, which hid access to my profile & messaging. So, I couldn't change my pw or phone#. I inquired. Didn't get an answer that solved the problem. I uninstalled/re-installed the app on both devices. No change. One day, a couple weeks later, the homepage reverted to it's usual (functional) operation. One real problem in 20+ yrs is outstanding!