Reviews of eBenefit
List of user reviews and ratings for eBenefit
Total ratings
3.31
(Rating count:
2,911)Review summary
Pros
- Easy to use and user-friendly interface
- Allows users to check claims and benefits in one app
- Good service experience reported by some users
- Provides a smart virtual assistant (bot) for assistance
- Eliminates the need for a physical insurance card
Cons
- Frequent login issues and unexpected logouts
- App instability and crashing problems
- Bugs that prevent completion of forms and submissions
- Network connection problems despite working internet
- Inability to upload files or edit claims easily
Most mentioned
- Persistent issues with login and activation
- Network-related problems despite functioning in other apps
- Frequent pop-ups to update the app despite having the latest version
- General app crashes and instability reported by multiple users
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.90
All time rating average:
3.31
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-01-04 |  | | - when i am in the chat with the doctor then switch to other apps or my screen turned off, when i go back to the apps it didn't go straight to the previous chat, i must filled in the form again. - if one of the meds are out of stock, i can't choose an alternative store |
| 2023-08-20 |  | | So many bugs, recently I wanted to submit my eye glasses benefit but it keeps saying 'please fill out the form' even though all fields have been filled. It doesn't even tell me which field hasn't filled yet. If my company did not force me to use this insurance, I will never ever to even consider using this insurance. |
| 2022-12-15 |  | | Apps unstable, sometimes cant be open. even worse features of this apps is not perform well to support user queries or issues. |
| 2022-08-01 |  | | Suddenly logout and cannot login. Mentioned that my email is not activated, but when i activate it's mentioned that my email is activated. |
| 2022-07-01 |  | | It's very hard to open the app. It always say network connection problem but i can open other application just fine. Please fix it |
| 2022-05-31 |  | | Update data dan kecepatan jaringan aplikasi sangat lambat. Terkadang, check internet, padahal membuka aplikasi lain (youtube) lancar jaya. Please fix this. It's very very crutial for patient needs. |
| 2022-03-31 |  | | The pop up say I have to update to the latest version but I already did it and the pop up still appears and I can not use the app that so bad. Please make a maintenance |
| 2022-02-02 |  | | It's a great app, I can simply see my claim, limit, and other in one app. But I always loging out even i never do that, so i have to login everytime i opened it, but it's okay |
| 2021-10-07 |  | | Why the popup to update the app keeps apearing? Already using the latest version, uninstall and reinstalling the app, still got the same popup. It's kinda annoying... Please fix it. |
| 2021-08-16 |  | | Amazing how HORRIBLE this app is. Can't even activate my account because the link that was sent says "can't reach the site". Even after resending the link 3x, it still doesn't work. My internet is fine. I have the latest app update. |
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