Independent Financial Mobile

Name: Independent Financial Mobile
Rating: 4.2 (778 reviews)
Author: Independent Bank (McKinney, TX)

Declare your independence from traditional banking and go mobile.

Independent Financial Mobile - Banking Simplified

"Independent Financial Mobile" is a comprehensive banking app designed to help users manage their finances on the go. With features like real-time account balances, mobile deposits, bill payments, and fund transfers, it offers a seamless banking experience. Users can easily view transaction history, locate nearby branches and ATMs, and perform banking transactions securely and conveniently. Take charge of your finances with the freedom of mobile banking.

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App stats

By: Independent Bank (McKinney, TX)

Downloads: 52,510

Rating: 4.20

(778)

Version: 5.9.14 (Last updated: 2024-11-06)

Version code: 120508796

Creation date: 2012-06-19

Permissions:

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.CAMERA
android.permission.INTERNET
android.permission.POST_NOTIFICATIONS
android.permission.READ_CONTACTS
android.permission.USE_BIOMETRIC
android.permission.USE_FINGERPRINT

Size: 30.61M

Email: in*****@ibtx.com

URLs: Website ,Privacy policy

Full description: See detailed description

Source: Google Play Store

Ranking

# 256,558 ▼ 645

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Some users find the app easy to understand and navigate.
Customer service has received positive feedback for assisting users with issues.
Functions offered by the banking institution are well thought out.

Cons

Mobile deposit feature is unreliable and often fails to recognize checks or amounts.
Users frequently get locked out of their accounts and struggle with password issues.
The app is slow to update transactions and balances, leading to trust issues.
Request for a quick access PIN was mentioned as a desired feature.
General user experience is described as cumbersome compared to other banking apps.

Most mentioned

Mobile deposit issues
Account lockouts and password problems
Slow transaction updates

User reviews

Request a code to access my account. I'm informed the code will expire in 15 minutes. Hours (edit: days) later I'm still requesting a code every 15min and still, nothing. Phone number is correct, but no code. Every debit transaction requires a lengthy phone call to prove my identity. Now they're demanding information on abusive distant relatives to prove MY identity. Over seven years time they've never been able to change my address or phone number, no matter how many people I speak to.

Anon A. Miss, 2024-12-22

This app is one of the main reasons I'm closing all of my accounts with Independent financial. This is the most clunky piece of junk software I have ever worked with. The software engineers on this app should all be let go, how can you not get simple accessibility and efficient app movement right?? It takes forever to get signed in, paying bills is a nightmare and anytime I want to do anything on this app I end up having to call their awful customer service line. All around shity app.