First Mid Bank & Trust Mobile
Enjoy banking on the go with the First Mid Bank & Trust Mobile App.
Total ratings
4.37
(Rating count:
2,188)Review summary
Pros
- Ease of making payments
- Ability to transfer funds easily
- Ability to check account balances
- Basic functionality for banking needs
Cons
- Frequent crashes and technical issues when logging in
- Limited features and functionality
- Poor customer service experience related to the app
- Unreliable access during critical times
- Inconsistent updates on transactions
Most mentioned
- Crashes and login issues
- Technical problems leading to unavailability of services
- Basic features lacking advanced functionality
- Inability to access certain banking functions like transaction disputes or renaming accounts
- Poor user experience compared to previous banking apps
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
2.10
All time rating average:
4.37
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-07 |  | | App doesn't work. I have to keep reinstalling for it to log me in one time. The next time I try to log in, it crashes. I called the support staff on three different occasions, and they can't figure out why it's not working. |
| 2024-12-30 |  | | I like it. I'm able to make payments pretty easily. I can transfer funds on my own. I can keep a close eye on my accounts. I wish there was a little more detail for payment history tho or if my card gets locked. Other than that, I think it runs pretty smooth for those of us who have a difficult time navigating during online experiences. |
| 2024-12-15 |  | | Will update once they fix it crashing everytime I try to open the app. I deleted and reinstalled the app and it still closes upon opening the app after using it once after reinstallation. |
| 2024-10-06 |  | | The amount of times I go on to check my balance and it tells me that the online services are temporarily unavailable is laughable. Switching banks, this is unprofessional. Once or twice, I could understand. Every other time I try to log on? No. What's even the point of having a mobile app if you can't have it run properly? |
| 2024-09-19 |  | | To begin, I have been a perfectly satisfied, thankful, and happy customer of First Mid Bank & Trust all throughout my membership. Being an account holder for many years, I HAVE YET to find any of their associates to fail at providing helpful and thorough assistance. The business locations are all very clean and welcoming in special thanks to all their incredible staff memebers. I give the HIGHEST recommendations for anyone looking for a loyal and trusting banking service to stick with. -Jamie C. |
| 2024-07-19 |  | | This app is garbage. Constantly down giving generic errors that don't truly apply. Never any recognition from the company that their app is experiencing issues or will be down, etc. This is so frustrating when all you want to do is see YOUR funds. Not okay! Fix these constant issues already! |
| 2024-07-08 |  | | This bank bought out my old one, and now I have to use their mobile app, which is completely worthless. It doesn't provide the user with any of their banking information you might need (even though it is username AND password protected) and I keep having to drive all the way to the bank just to deposit checks, because the mobile deposit system has some kind of limit on it, unlike the old one. But alas, this is all I have. Also, the customer service is the worst I've ever experienced. |
| 2024-06-18 |  | | The app is pretty basic and fairly easy to navigate. Unfortunately, basic means not many options, leading to limited functions. It would be nice to be able to cancel or request a cancel of a transaction or dispute a withdrawal from the app. Then again, that would result in even less customer service interaction. Overall, it's a decent app. |
| 2024-02-19 |  | | Pretty awful banking app. If they were smart they would have used Blackhawks app because this app is so basic you might as well use the website which isn't much better. You can't find any of your account info there's nothing saying how to see it. And it won't let me save my password so I have to keep it in my clipboard to copy and paste it. And it doesn't update on the weekends or holidays. |
| 2024-01-30 |  | | Hot garbage. If all you want to do, is view the balance of your accounts, yes. It's fantastic. If you have multiple savings accounts, and want to rename them to keep organized, nope. Too complicated for these developers, apparently. Can't activate a replacement card through the app, though it's supposed to be a feature. This institution seems to be a LARGE step backwards for the customers of Blackhawk Bank. |
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