Reviews of FIB TOKEN
List of user reviews and ratings for FIB TOKEN
Total ratings
1.44
(Rating count:
331)Review summary
Pros
Cons
- The application does not work as intended.
- Many users experience issues with OTP verification, consistently receiving wrong OTP messages.
- Customer service is reported to be ineffective and unhelpful in resolving issues.
- The app has been non-functional for extended periods, with no significant improvements made over time.
- Users are frustrated with the lack of proper binding and activation processes.
Most mentioned
- Issues with OTP repeatedly being wrong or not functioning.
- The app is generally labeled as useless and frustrating due to its persistent errors.
- Customer service fails to assist users in troubleshooting issues.
- General complaints about the app being non-functional for long durations.
- Overall dissatisfaction with the development and maintenance of the app.
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.00
All time rating average:
1.44
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-16 |  | | This application falls far below expectations. It raises concerns about whether it was developed by professionals or if the bank is unwilling to allocate sufficient resources for proper development. As customers, we deserve a much better service, especially from a bank that holds itself to high ethical and professional standards. If this subpar experience drives customers towards non-Islamic banks, the responsibility lies squarely with the bank. It's worth benchmarking with other banks' apps |
| 2024-12-02 |  | | doesn't work, will try calling call center on phone like we're in past century |
| 2024-07-11 |  | | Useless. I think you should get total change of your IT team . Application is not working for more than 2 years . Dozen of emails sent without benefit. |
| 2024-07-04 |  | | Is there any option for zero rating? Pathetic for such a bank and can't offer proper online banking services to its customers. OTP is not working at all with all kind of attempts. Is there anyone can help with the following error "faild to bind device" |
| 2024-07-02 |  | | Very bad useless 😔 Did Faisal Bank see the reviews and tried to work on this application. I'm sure the answer is NO. Careless. |
| 2024-02-03 |  | | Very bad application. Unfortunately it's a waste of time. It keeps saying wrong otp although I enter the same otp I received. It makes you go crazy. |
| 2024-01-21 |  | | Didnt bind although i did all the mentioned steps from customer service , very bad and fraustrating |
| 2024-01-09 |  | | Not working anymore, and when rebinding, it does not rebind! |
| 2023-10-16 |  | | Very bad, always gives wrong otps, even after calling customer service. |
| 2023-09-05 |  | | Useless app with misleading messages, need to redevelop again and fix bugs. there is a misintegration between front-end and back-end. |
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