FieldEdge
Field service app
Total ratings
1.95
(Rating count:
261)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- When it works, the app is great for processing invoices and job reports.
- Has improved business revenue and customer satisfaction for some users.
- Streamlines parts processing and facilitates sales conversations.
- Automated notifications for customers are appreciated.
Cons
- The app frequently crashes and has bugs that affect usability.
- Synchronization issues between mobile and office, losing quotes and job details.
- Slow performance and requires constant reinstallations to function properly.
- User interface is clunky and not user-friendly, making navigation difficult.
Most mentioned
- The app crashes frequently and requires multiple reinstallations.
- There are significant synchronization issues that cause lost data.
- The app is slow and clunky, leading to frustrating user experiences.
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User reviews
Recent rating average:
1.10
All time rating average:
1.95
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-09 |  | | Keyboard won't work properly. New updates always mess up the app |
| 2024-10-07 |  | | Clunky and over complicated, it's like the app has been made unnecessarily complicated to make it seem super advanced or something. Not user friendly at all. Edit... The app has gotten consistently worse. I use it on both Android and iPad and both are equally awful. Doesn't sync, loses quotes, doesn't communicate with the office, and doesn't hold signatures or prices if your signal is any less than full bars. We are switching over to Service Titan at the end of the month and I can't wait. |
| 2024-09-21 |  | | Once you learn how to navigate past the bugs and glitches, it works fine a third of the time. The keyboard gets stuck on the screen, forcing me to close the app and relaunch. Sometimes, it'll do it multiple times on the same ticket. Work summary won't attach to the invoice. Traveling/Working status will update for me but not the office. Invoices will show up blank on the office side. If you try and bring problems to customer service, they blame your internet connection. Don't waste your time. |
| 2024-09-03 |  | | Alot of times it won't let you log in. Clocks you in and out sometimes at random |
| 2024-08-24 |  | | Tried to give it zero stars...it won't let me. This gets worse by the day. Now it's starting to not work with android with no fix!! A joke! |
| 2024-08-05 |  | | This app is painfully slow and clunky. Wait for this app to process input is like waiting for dial up internet from 25 years ago. I would have given it lower rating but it does not have that as an option. |
| 2024-07-24 |  | | Had FE for years, new update will not even boot up! Multiple uninstall/reinstalls and still does not work! |
| 2024-07-03 |  | | After using service titan, coming to this app is a nightmare. It looks and feels like something from early android phones circa 2014 - just a poorly made app. |
| 2024-07-01 |  | | We migrated from ESC to FieldEdge and hoped for a smooth (as smooth as possible) transition since they are owned by the same company. So far, we have had numerous issues that have gone mostly unanswered or found no work around for. Also, be aware that when they tell you it integrates with another software platform, it would be more accurate to say "partly integrates". If you use Profit Rhino, be aware of this. We also don't have the functionality to review company and departmental performance. |
| 2024-06-19 |  | | I have changed my review from a two-star to a one star because somehow this app sucks even more now. I don't know if y'all sold out to somebody or something but it is complete garbage. The app keeps shutting down and failing. It won't hold signatures when I get people to sign. I have problems uploading photo sometimes. The app crashes on me at least five times a day. I think I will talk the business that I work for into going with service Titan or something. Way better than this if you cant fix |
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