FieldEdge

Field service app

FieldEdge - Premier Field Service App

"FieldEdge" is a comprehensive field service app designed for home service contractors. It enables technicians to easily access work orders, customer histories, and capture payment on-site. Features include real-time updates, mapping, custom quote creation, and secure payment processing, streamlining operations and improving customer satisfaction.

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App stats

By: dESCO, LLC

Downloads: 37,259

Rating: 1.95

(261)

Version: 2025.1.2.13 (Last updated: 2025-01-28)

Version code: 1074131

Creation date: 2016-12-06

Permissions:

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_MEDIA_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.BATTERY_STATS
android.permission.BIND_NOTIFICATION_LISTENER_SERVICE
android.permission.BLUETOOTH
android.permission.BLUETOOTH_ADMIN
android.permission.BLUETOOTH_CONNECT

Size: 45.18M

Email: az*****@desco-soft.com

URLs: Website ,Privacy policy

Full description: See detailed description

Ranking

# 295,169 ▼ 977

Other platforms

Not available on Chrome

Not available on Firefox

Not available on Edge

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

When it works, the app is great for processing invoices and job reports.
Has improved business revenue and customer satisfaction for some users.
Streamlines parts processing and facilitates sales conversations.
Automated notifications for customers are appreciated.

Cons

The app frequently crashes and has bugs that affect usability.
Synchronization issues between mobile and office, losing quotes and job details.
Slow performance and requires constant reinstallations to function properly.
User interface is clunky and not user-friendly, making navigation difficult.

Most mentioned

The app crashes frequently and requires multiple reinstallations.
There are significant synchronization issues that cause lost data.
The app is slow and clunky, leading to frustrating user experiences.

User reviews

Clunky and over complicated, it's like the app has been made unnecessarily complicated to make it seem super advanced or something. Not user friendly at all. Edit... The app has gotten consistently worse. I use it on both Android and iPad and both are equally awful. Doesn't sync, loses quotes, doesn't communicate with the office, and doesn't hold signatures or prices if your signal is any less than full bars. We are switching over to Service Titan at the end of the month and I can't wait.

Adam E, 2024-10-07

Once you learn how to navigate past the bugs and glitches, it works fine a third of the time. The keyboard gets stuck on the screen, forcing me to close the app and relaunch. Sometimes, it'll do it multiple times on the same ticket. Work summary won't attach to the invoice. Traveling/Working status will update for me but not the office. Invoices will show up blank on the office side. If you try and bring problems to customer service, they blame your internet connection. Don't waste your time.