Reviews of WATI - Team Inbox for WhatsApp
List of user reviews and ratings for WATI - Team Inbox for WhatsApp
Total ratings
4.07
(Rating count:
608)Review summary
Pros
- Integrations provided by WATI are superb and helpful for managing WhatsApp notifications.
- Intelligent Chatbot for Automated Support saves a lot of time and boosts e-commerce sales.
- The app has a lot of features that are beneficial for customer notifications and support.
- Some users report that the app is easy to start and manage once it is working properly.
Cons
- Severe issues with customer support, especially in certain regions like Kerala.
- Frequent bugs and errors causing frustration, including login issues and message delivery failures.
- Sudden and unexpected charges without proper communication or consent.
- Problems with app functionality on specific devices after updates, leading to inability to access the app.
Most mentioned
- Lack of effective customer support and communication with users.
- Frequent bugs and errors, particularly related to login and messaging.
- Unexpected charges and payments without user consent or clear information.
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.00
All time rating average:
4.07
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-17 |  | | Not useful, no CUSTOMER Support in kerala |
| 2025-01-04 |  | | Sir why it not showing msg. In peak time |
| 2024-12-07 |  | | It's doesn't work and stull my phone number |
| 2024-11-04 |  | | Customer support is worst in kerala .After 5th day of purchasing .wati is not activated.Team is not responding to my chat and call.Pro Team is the official partner for wati in kerala. |
| 2024-08-31 |  | | Dont use it, i told you this apps is to easy to get hack. Our client lost more than $1400 withdrawal on credit card without permission and Wati team doesnt care it all. This system is lack of customer services and protection. |
| 2024-07-17 |  | | A lot of bugs that needs to be fixed because it does have issues and I cannot use it. There should be a way to arrange my WhatsApp status to post regularly |
| 2024-06-27 |  | | The phone app sucks. On browser I can login np issue but this app doesn't let me login with the EXACT login credentials. It has bugs that are not resolved. How to even use it? |
| 2024-06-12 |  | | Expect to get lots of errors, i've been using their service for almost 2 years now. There is a lot of erros, once, they took 3 months just to fix " is writing mesaage " that somehow missing. and now, everyweek, we encounter errors message not sent, account suddenly not verified, cannot login for days and the worse thing, if you tried to contact them they will direct you to whatsapp, but in whatsapp you get directed back again to website, and there you go, goes in circles. |
| 2024-05-16 |  | | 👎👎👎🙏🙏 The Worrest one has no support team, Please Don't take this Simply I wasted 5000 within 2months, in the first month, they charged 2000/- and they told me how to create an account but they never explained, how to send bulk and how it would work. so the first month was finished and the second same thing without knowing me automatically they charged 2000 from my account, and now I'm trying to send bulk sms there it's showing that need to add credits, |
| 2024-03-31 |  | | I signed up hoping for convenience, but WATI Service bombarded me with unexpected charges, making every use a hassle. For every step they would ask you to pay(for no reason) WATI Service's poor service has made it impossible to reach out to customers. With no response to inquiries or issues, frustration grows. EVERYTIME we had to wait for days to approach someone for urgent matters. Customer service offered no real solutions. Avoid this service if you value simplicity and transparency. |
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