Reviews of Banterra
List of user reviews and ratings for Banterra
Total ratings
3.35
(Rating count:
178)Review summary
Pros
- Good customer service and friendly support
- Easy to open an account and get help for setup
- When functional, the app works well and helps manage finances
Cons
- Recent updates have caused frequent crashes and glitches
- Issues with biometric login and authentication
- App gets stuck on updating and fails to open
- Problems with mobile deposits and inconsistent transaction postings
Most mentioned
- App fails to open and remains stuck on 'updating'
- Frequent crashing and locking users out of accounts
- Biometric login not functioning properly
- Mobile check deposits failing after updates
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.80
All time rating average:
3.35
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-26 |  | | Update 11/26/2024: THIS APP IS THE WORST! Now the app locked me out. This is my mother's account (I'm also on the account). I use it to make sure my mother has enough money to live. What is the use of a biometric login if I have to put in my password every other time? The last time I went to put in my password, it wouldn't take it. It forced me to make a new password. Then it wouldn't take the new one. I'm now locked out of my mother's lifeline. I'm going to tell my mother to close this account! |
| 2024-11-16 |  | | Easy to open my account, helped me pick an account that fits my needs. Service was in a timely manner and the employees we all great, patient with me, answered my questions. All so kind and friendly and let me know my money is safe. Thank you Banterra I can rest easy that I am insafe hands. |
| 2024-10-21 |  | | Worked great until recent. It's just stuck loading. I tried to delete and re-download several times, and the app won't work. Update: Super quick response from Banterra! The issue was resolved, and the app works great, as it always did in the past! |
| 2024-10-17 |  | | Worked fine before, but recently it just says "Updating...100%" over & over again. |
| 2024-10-17 |  | | Recent update will not allow access. Stuck on updating |
| 2024-10-17 |  | | It keeps going back and forth trying to update the app. |
| 2024-10-16 |  | | After the recent update my phone won't connect to the app at all 😞 |
| 2024-10-16 |  | | App says updating 100% then white screens repeatedly doing this process. |
| 2024-10-16 |  | | The app used to be great. What happened to this recent update? Now the app will not open. Any suggestions? |
| 2024-10-16 |  | | This app is updating repeatedly and will not open up. I have un-installed and reinstalled several times. Please fix. |
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