Reviews of Vianet

List of user reviews and ratings for Vianet

Total ratings

1.92 (Rating count: 5,180)

Review summary

Pros
    Cons
    • App is buggy and frequently malfunctions
    • Limited functionality - can't change critical router settings
    • Customer support is poor and unresponsive
    • Repeated connectivity issues, leading to dissatisfaction with the service
    • The app fails to provide a user-friendly experience
    Most mentioned
    • Inability to change password or SSID
    • Frequent app errors and crashes
    • Lack of access to router features
    • Poor internet service reliability
    • Frustrating customer service experience
    These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.
    See reviews for Vianet on Google Play Store
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    User reviews

    Recent rating average: 1.20
    All time rating average: 1.92
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    10% (3)
    1 star
    90% (26)
    Date Author Rating Comment
    2025-01-18
    Andrei Lenitskj
    One of the worst application that I am forced to install to manage my router configuration by a fraud company. Besides some fancy colors, this application is complete garbage. It doesn't even give you access to most of the features of a router, at best you can only blacklist devices that doesn't even show up in blacklisted list. Fraud company, fraud and incompetent developers scamming non-technical customer base.
    2024-12-29
    Samrat Raj Vaidya
    What's the main point for not allowing the use of commas, inverted comma and other marks to describe my issue while creating the ticket. Don't you want your technician / experts to read our complains and issue with proper explanations from our end?
    2024-12-21
    Gesu Ling
    Can't change password, ssid. Can't blacklist any one. Can't even restart router. A pop up says it did, but no.
    2024-12-15
    Sharada Sharma
    We have been using Vanet for about five years but now its service has become terrible. For the past two months we have not used the internet for more than fifteen days as there have been problems with the network. We keep calling them about the problem but they do not come for maintenance for four to five days. since Friday there is no internet and Now it's been three days but there is still no response from their side.
    2024-11-02
    Pravin Shahi
    Not a internet service to rely on. Unstable network and always down when needed most. Viatv is worst. You can subscribe vianet if you want to add stress in your life.
    2024-09-21
    Sushil Tharu
    Ever week we have to face internet error for 3 to 4 hour and I have been facing internet error / can't provide internet since 48 hours and they haven't even trying to solve this issue even if we ask them why haven't this solve yet they will say sir we have very few members or it's raining today that why we can't solve today and if we don't pay money on time they will cut our internet connection,they wouldn't even gives us few extra day.now we are facing internet error since September 20 upto now
    2024-08-28
    Tripti Adhikari
    I would've given this app a zero star if I could, this app doesn't even work, waste of space and time Please fix this, I need to change my wifi password
    2024-08-26
    Ankur Agrawal
    The app is never updated and with every update it looses previous feature. Kudos to vianet
    2024-08-11
    Anjuli Rana
    Giving one star for recent bug in app. It was good before but recently it's not working correctly, I can't even see connected user and other settings as well.
    2024-07-28
    Durgesh Shrestha
    Vianet is a terrible service provider. Despite promising one month of free internet for both referrer and referee, they don't add it to the subscription and fail to notify users, leading me to miss out. Additionally, after returning their router, they delayed our Rs. 1000 refund, giving multiple excuses and failing to meet their initial 1-2 day promise. Unlike other providers who issue refunds on the spot, Vianet's process is frustratingly complicated. Avoid wasting your time & money with them.
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