Reviews of Ecobank Mobile App
List of user reviews and ratings for Ecobank Mobile App
Total ratings
3.36
(Rating count:
48,129)Review summary
Pros
- App provides convenient access to banking services and transactions on the go.
- Users find it beneficial for checking account balances and printing receipts.
- When functioning properly, the app has good features and no bugs.
Cons
- Frequent login problems and challenges with authentication methods (OTP delays and security questions).
- Users are frustrated by the inability to log in after changing phones, which requires a visit to the bank for reactivation.
- The app is slow and unreliable, often resulting in transaction failures and loss of funds during transfer attempts.
- Poor customer service and difficulty in resolving issues, with many users unable to connect to a real agent.
Most mentioned
- Problems with logging in (including OTP issues and debit card verification failures).
- Inadequate customer service options, especially when using the chatbot.
- Frequent transaction failures and difficulty in reversals.
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
2.00
All time rating average:
3.36
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-02-01 |  | | I can't log in again. Any time I try to log in after putting my password it will tell me to verify with debit card. After putting all the necessary details it's keeps the me sorry, service is not available. Fix this please |
| 2025-01-29 |  | | Terrible terrible terrible experience. The app has been prompting me to choose my country the whole day. It's not proceeding anywhere past that. Not even an option to fill in my contact. |
| 2025-01-21 |  | | App saves me everytime. If you get the chance you should use it. Dont know about International agreements of the app, but locally it is a gift. Transactions on the go and the whole nine yards. Needs better touch and pay capabilities. |
| 2025-01-18 |  | | I have used this app and enjoyed it. I factory reset my phone, and after reinstalling the app, I am unable to log in. After putting my phone number and pin, I am asked to choose a verification method. Meanwhile, the only verification method available is security questions. I do not remember any answer to any of the security questions asked |
| 2025-01-16 |  | | After uninstalling the app, I installed a fresh version and entered the details and it couldn't get past imputing the Debit Card inorder to log in. It kept saying, 'Sorry, the service is unavailable.' |
| 2025-01-16 |  | | I think the bank needs to go back to the drawing board with the app developers. It's so frustrating that when you get a new phone, uninstall the app, reinstall the app, you need to go to the bank and spend a minimum of an hour just to set up. Ecobank, please up your game. Technology has advanced, and there are features you can put in place to protect your customers when signing up on the app instead of asking us to go to a bank branch. |
| 2025-01-15 |  | | This is one of the best apps from a financial institution I've used. No bugs whatsoever. My only problem is with the help section(Rafiki) the moment you go back from there, the chat automatically clears. Sometimes an agent would require information that I'd need to go back to check, for instance, the CID of a virtual card. It'd be nice if the chat could still be open after you go back together et these details. |
| 2025-01-14 |  | | Transaction failures are common. Funds are never reversed until one lodges a complaint repeatedly. Chatbot never solves my problem and can't seem to link me to an agent after very long waits. App cannot be relied on in an emergency, especially for large transactions. OTP comes hours after I have given up on whatever online payment I'm trying to make. In fact, the only thing that the app can be trusted for is to check my balance or to print a receipt; and even that is kind of iffy. |
| 2025-01-08 |  | | First of all , why all of a sudden is the app asking for password before opening I don't mind it asking though,but the process is very slow and that's a lot since the app overall is already slow. atleast include using biometrics alternatively to speed things up. As a user you guys User interface is NOT pleasing at all , improvements need to be made on that and the customer support on the app needs improvement please!!! Please hire a UI/UX designer to improve the apps interface. |
| 2025-01-06 |  | | I should have given it 5 but because of some reasons. 1. If you change phone you can't activate the app on the phone you have to go to the bank for reactivation. 2. I don't know the meaning of the Security questions, it's not needful if it can be changed and help. |
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