AEP Ohio

Name: AEP Ohio
Rating: 3.71 (803 reviews)
Author: American Electric Power

Pay your bill, report an outage & more with the AEP Ohio customer mobile app

"AEP Ohio" is a customer mobile app that simplifies account management. Users can pay bills, report outages, check energy usage, and access billing history, all from their Android device.

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By: American Electric Power

Downloads: 259,620

697

Rating: 3.71

(803)

Version: 1.19.3.3485.3 (Last updated: 2025-03-20)

Version code: 3485

Creation date: 2017-12-12

Permissions:

android.permission.ACCESS_ADSERVICES_AD_ID
android.permission.ACCESS_ADSERVICES_ATTRIBUTION
android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.CAMERA
android.permission.FLASHLIGHT
android.permission.FOREGROUND_SERVICE
android.permission.INTERNET
android.permission.READ_EXTERNAL_STORAGE
android.permission.RECEIVE_BOOT_COMPLETED

Size: 23.59M

Email: ap*****@aep.com

URLs: Website ,Privacy policy

Full description: See detailed description

Source: Google Play Store

Updated: a day ago

Ranking

# 123,932 ▼ 113

User reviews

Pros

When it works, it's easy to navigate and informative regarding energy usage and billing.
Allows online bill payment without fees under certain conditions.
Offers features like usage tracking and power outage reporting.

Cons

Frequent login issues, including problems with biometric authentication and password management.
App often freezes, is laggy, or fails to load data correctly.
Customer service is reportedly poor, leading to frustrations when trying to resolve issues.

Most mentioned

Login issues, both with passwords and biometric access.
The app not working consistently, including complaints about freezing and lag.
Satisfaction when the app worked properly but frustration due to frequent malfunctions.

These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.

User reviews

Doesn't populate passwords from Bitwarden. I un-installed the app.

Great Scott Free, 2025-01-23

The app isn't working anymore. It's been like this for months now. I try to log in, and nothing happens, I can log in fine on the website so I know it has nothing to do with that. Please fix this. I'm using a Samsung Galaxy S22 for reference.