Reviews of CIB OTP Token
List of user reviews and ratings for CIB OTP Token
Total ratings
2.81
(Rating count:
2,135)Review summary
Pros
Cons
- Frequent issues with generating and entering the correct OTP leading to user frustration
- Removal of fingerprint authentication causing inconvenience
- Difficult and confusing activation process that often leads to locking the app
- Customer service is unhelpful and only suggests uninstalling and reinstalling the app
- The app has bugs that cause it to reset or crash, making it frustrating to use
Most mentioned
- Inability to correctly enter or generate OTP
- Issues with app locking and requiring reactivation
- Poor customer service experience
- Frustration with the app resetting when switching between applications
- Removal of biometric authentication features
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.80
All time rating average:
2.81
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-29 |  | | Something terribly wrong! I did all stuff to work the app mission.. Then am able to even generate that 4 no codes! YET CAN NOT ACTIVATE BY SOFT TOKEN IN CIB BANKING APP! I have to be on the otp app to regenerate the activation code.. back to cib app.. boom! It just does NOT work! I don't know what to do! |
| 2024-11-20 |  | | This used to have biometrics enabled. So you generate otp with finger print.but I can't find it anymore. Is there any chance that this could be brought back ? |
| 2024-11-06 |  | | Why Did you remove the fingerprint authentication? The Fingerprint was used instead of entering the OTP password every single time. Now, I have to reenter the password whenever I want to get an OTP |
| 2024-07-17 |  | | تطبيق عقيم. Activation is a nightmare, tip: when the cust service gent asks you to delete the app after deleting the cash and data don't delete it otherwise you will never be able to reactivate it and you will keep getting an error that the serial number is already activated. Had to ring cust service 7 times from abroad for someone to finally advise not to delete the app after clearing the cash and data. Other thing don't copy and paste the otp or the verification code you should handwrite it. |
| 2023-10-31 |  | | After applying winter time and despite the time zone on mobile is correct (+2), every time I try to make an external local transfer, I always receive a message that the otp token is wrong and that I must ensure that the time zone on my mobile is correct !!!!!!!! Update I contacted social media support team and they solved the problem. |
| 2023-08-19 |  | | Horrible time wasting experience Everytime I use this app, knowing 200% I am entering the right OTP number, it gives me an error then locks me out. Trying to reactivate it is the most ridiculous and bugged experience. I've called the call center 10 times over the past two weeks, following all the ridiculous manual steps and everytime I try to reactivate it tells me that the serial is already activated, despite confirming from their side they reset everything and having uninstalled the app. |
| 2023-06-05 |  | | Very very bad application and service - i try to make online transfer and enter all detials then when i enter OTP number always mentioned it is not correct although i'm very sure i enter 6 digit correct and i try to contact customer servicers and talk to them 6 times with the same answer of uninstall software then reactivate and that always not work - this was very hard and delay imoprtant transfers and cause damages to me - at the end may i will be forced to close my account in CIB soon. |
| 2022-10-25 |  | | There is a serious problem concerning this app with samsung phone I requested from the cs a new serial number to reactivate my token, I followed the instruction, but unfortunately the app is resisting changing the serial number even after uninstall and reinstalled several times and also restarting my phone Now the transferring to other accounts is not working as the token app is not working! |
| 2022-02-28 |  | | This app is a total failure. I have been trying to transfer money and enter the OTP but each time the message incorrect OTP appears. I called the customer service line multiple times and they tried to help but I do not think the issue is from their side at all! |
| 2021-03-07 |  | | The worst app ever!! I keep getting "Incorrect OTP" message even if I made sure it's typically entered! The CIB Egypt hotline/technical support cannot help at all. They keep asking to uninstall the app and reinstall it. Insufficient! |
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