Joe - Order Ahead & Rewards

You have to preload credit to the app in minimum increments of $10, so you will always carry some residual unused amount. I requested a refund of the remaining balance and never received it (it's supposed to be issued to the credit card on file). Yet my balance on the app is showing $0. Customer service has been slow and after several follow ups over the weeks they are finally investigating. Don't use; you'll end up losing money that you could have went to tip your barista.

Though I applaud the methodology of the Joe platform, the app needs some serious work! Favorite items don't save customizations, resulting in a standard, unsweetened coffee at my local place. I tip cash, outside the app, after I receive my order. The app requires I set the tip to zero every time. Also, the app tends to freeze lately, or appears to freeze, when opening it. Maybe a way to decline reviewing every single order would be nice too.