Paxton Connect
Remote administration of your Paxton Access Control System
Total ratings
3.80
(Rating count:
423)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- When it works, it provides good functionality for managing doors and user events.
- Support from Paxton is reported to be fantastic despite app issues.
- Some users noted that after updates, the app does perform better and more reliably than previous versions.
Cons
- Frequent login issues, including requiring multiple logins and poor authentication management.
- App lacks stability; many users experience crashes and loading errors when attempting to log in.
- Missing features such as filtering events and acknowledging alarms, making the app less efficient for larger systems.
Most mentioned
- Users frequently experience issues with logging in and maintaining sessions, leading to frustration.
- Many reviews highlight that the app does not remember credentials or save login information, necessitating repeated logins.
- The app's functionality is often inconsistent; it works well sometimes but fails frequently, causing reliability concerns.
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User reviews
Recent rating average:
1.70
All time rating average:
3.80
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-14 |  | | Ap won't open properly, I log in, and mesage keeps coming up "error while loading, retry or logout" tried everything , even uninstall and re install, but still the same message |
| 2024-11-30 |  | | answering door from phone should not be such a huge selling point. basic models on the market has these features. |
| 2024-01-10 |  | | When it works it's works. Logging in can be slow sometimes. Wish they would make some widgets that would allow me to buzz doors from my android without neededing to open the app sometimes. |
| 2023-12-29 |  | | When it works, it's great for what it does. Logging in is always iffy even with the latest update I'll get a site cannot be reached for unknown reason errors. I would like to see the ability to set a custom day from the app as every time we are closed for snow or have late starts I have to dig a computer out remote in just to set this. It lets me adjust the time zones but not apply a custom day which is just strange to me. |
| 2023-10-15 |  | | Downloaded the app which works occasionally but very slow to operate our gates, now when I log in it gives the message "site does not exist" and I have to physically open the gates myself, no tech support out of hours, total rubbish |
| 2023-08-18 |  | | App is really rough. It requires authentication every time I switch to it and loads for several seconds between open, fingerprint, loading doors list, and finally I get to unlock the door. 12 seconds per door all day long is frustrating when every other modern app is able to preserve authentication at least while open if not indefinitely. User account management on the server is tough and the app and server don't agree on the rules for username. There is no password reset/recovery in the app. |
| 2022-07-06 |  | | Most of the time this app won't even let me log in! When it finally does, it works great. But, that's only about 40% of the time. You would think with all the horrible reviews they would actually do something to fix this problem! |
| 2022-03-15 |  | | Does not save credentials. You have 2 steps to enter credentials, the 1st step can be saved with biometrics but the other Web based login asks you every time! Very annoying and dangerous when wanting to do a fire call! |
| 2021-11-23 |  | | Great idea but simply doesn't work. Neither me or any colleagues can get this to work on Android. It used to work if you turned phone from portrait to landscape while loading but that no longer makes any difference...this would be a valuable addition to the Paxton system if it worked so it is a shame it is so poor. |
| 2021-11-11 |  | | Mostly good, biggest issue is roll call not auto updating. I'm sure it used to. The desktop app does so this should. Even a manual refresh would do rather than having to reopen it or toggle user info, both are silly. There's two arrows top right which seem to do nothing....? IOS version won't store sites after closing app.... |
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