Superdrug - Beauty and Health
Enjoy exclusive deals and rewards on makeup, pharmacy and everyday essentials
Total ratings
4.80
(Rating count:
16,264)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Generally good availability of products
- Convenient access to points card
- Fast payment processing in some cases
- User interface found to be reasonable for navigation by certain users
Cons
- Frequent login issues, with incorrect password messages
- Disappearing cart items and inability to save items
- Payment processing failures reported across multiple methods
- Lack of product images or details, making browsing difficult
- Slow updating of points and rewards
Most mentioned
- Issues with logging in and incorrect password prompts
- Difficulties with payment processing
- Products disappearing from the cart after a certain time
- Lack of product images and details
- Points not updating or reflecting correctly in the app
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User reviews
Recent rating average:
1.60
All time rating average:
4.80
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-23 |  | | This app is getting worse! Keeps telling me that my login details are incorrect, yet I can login to the website with no problems. I've uninstalled & reinstalled, makes no difference. On the odd occasion where it does let me login, hardly any of the product pictures show |
| 2025-01-19 |  | | Everytime I want to use this app I get logged out of app and have to re-enter password. Password doesn't work when I try to log in app. But when I log in using browser website I can log in no problem. So only 1 star for faulty app. |
| 2025-01-13 |  | | Generally good app most products are available. My only issue is when I go onto my card and load an unlocked reward it expires as soon as I open it even though it says it expires after 3 months from unlocking the reward its not a massive loss |
| 2025-01-07 |  | | Rubbish! Sick and tired of ringing customer services to tell them can't log in and having passwords reset. Okay for a couple of weeks and then yet again it's logged me out and unable to log in saying my details are wrong. Uninstall, restarting phone and reinstall doesn't work either. Argh! So frustrating, never had an app like it! Also, takes weeks for card points to be updated. |
| 2024-12-31 |  | | Too bad that the items in cart just dissappear after while instead of going into saved items. If I wait too long I just have to look for everything again. |
| 2024-12-09 |  | | This app is just a waste of space. I can't log on to it, the usual response is wrong log in details, yet I can log into my account no problem. On the few occasions I have been able to log on it just signs me out when I'm trying to use it , then won't let me back on as details are wrong. I have tried reinstall etc makes no difference. |
| 2024-12-08 |  | | Awful! Won't let me log in, telling me my password is wrong. So went through resetting my password, putting in my usual one to which it then told me that was my old one!!! Which originally had told me it was wrong?! So reset to a completely different word, said successfully changed, went to log in again and still says it's wrong! Arggghhhhhh! Useless App! Sort it out Superdrug, what use is an app that doesn't work 🤦 |
| 2024-12-07 |  | | UPDATE; It's still the same after two years! Terrible app, I tried to login to my account, but Superdrug insist you accept a health & beauty card. You can't get passed this screen and it asks for personal details, like your D.O.B. I don't want a card, and I don't want to give my personal information! Uninstalled, can't get the pass first screen! |
| 2024-12-06 |  | | Made a new account tried to log in says password/email incorrect. So changed password and it still says incorrect even though I've just made the account! Useless app |
| 2024-12-06 |  | | Useless. App logged me out and won't let me log back in with my correct details, even though I can log in on the website with the same details. Have changed my password and reinstalled the app but still can't login on app, only website. |
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