Reviews of Shoppers Stop Fashion Shopping
List of user reviews and ratings for Shoppers Stop Fashion Shopping
Total ratings
4.39
(Rating count:
100,725)Review summary
Pros
Cons
- Terrible customer service experiences with unresolved issues and slow responses.
- Numerous technical bugs within the app, including login problems, wishlist visibility issues, and order placement difficulties.
- Concerns about the accuracy of product details and pricing, including discrepancies between online and offline offers.
- Refund processes are lengthy and often not resolved, causing frustration among users.
Most mentioned
- Poor customer service and support issues
- Frequent technical bugs that hinder user experience
- Delayed refunds and order cancellations
- Inability to access wishlist items and order histories
- Misleading promotions and membership benefits
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.20
All time rating average:
4.39
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-02-04 |  | | Customer service is very bad. In offline stores they display wrong discounts and on billing the customer has to pay more. After careful selection of almost 2 hrs the customer is always at the last for them.In the end we always end up paying more. No value for customer's money . |
| 2025-02-04 |  | | Worst app ever.I would give negative stars if options were available.I had ordered 2 items each within a gap of 4-5 days and both got cancelled by the shoppers stop team.And on the website it shows that product it returned.I did not even receive the product to return it.Never ever ordering from this app again.I had ordered around 8-9K amount of product (2 items) and did not get refund yet,it's been 5 days after they cancelled for one product already.Do not order from this app and get scammed. |
| 2025-02-02 |  | | It's membership is a fraud... They promised free car park , birthday month discount, special discount etc.. but provides nothing... They don't even update your purchase in the app... I will not renew or buy from shoppers Stop henceforth... Miseling don't get you permanent customer you shoppers stop... |
| 2025-01-26 |  | | Abysmal Experience after Last Update. My Account Tab doesn't open, After you type and try to save the address, it just ghosts you and asks you do it again. Also, you cart items disappears occasionally. |
| 2025-01-23 |  | | What a horrible decision to limit your wishlist to just 50 products, for choosy buyers it is just make app unusable because it takes us to wishlist hundreds of product to select a few. Please increase it even my myntra 1000 product wishlist gets full because the product catalogue is very wide. Please get it fixed. |
| 2025-01-23 |  | | Never buy products from Shoppers Stop. If you exchange a product, they will send a third-party courier partner to pick it up. After receiving the product, they will claim it is fake and will not exchange or refund it; you will lose both the money and the product. |
| 2025-01-23 |  | | Not able to see wishlist items. I am not able to see them since so long now. What is the use of wishilistint items if you don't allow to see them in future to add to Cart. |
| 2025-01-20 |  | | I don't want to give single star ..App is horrible ..I can't see my past orders and by mistake have deleted app so now m not able to relogin ..asked multiple times to customer care they only said wait for 24-48 hrs ..sent multiple emails but it's useless.. |
| 2025-01-19 |  | | A technical bug, whenever I add product to cart, a message appears "Product successfully added to cart" and this message won't go away at all even though I click on "Dismiss". Can't proceed to Place order. |
| 2025-01-17 |  | | Worst customer service support. Doesn't resolve issue just send an email that issue will be resolved in next 48 hours, but no resolution on my FCC membership activation till now.I am sending mail from last 10 days and spoke with customer care also but the same words, Even i dropped mail to grievance id also they closed the case by saying your case is active. It seems FCC membership is worst and misselling this to customer. Very worst experience. |
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