List of user reviews and ratings for Sephora KSA: Beauty & Makeup
Total ratings
3.70
(Rating count:
1,563)
Review summary
Pros
- Good customer care service when issues arise
- Some users find the app nice and functional after updates
Cons
- Frequent technical errors and inability to log in
- Issues with payment processing and order completion
- Discrepancies in loyalty points and difficulty accessing support
- App performance is slow, often crashes or fails to open products
Most mentioned
- Technical errors preventing app usage
- Login issues with existing accounts
- Payment failures and order cancellations
- Inability to check out or complete purchases successfully
- Loyalty points not reflecting accurately
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.90
All time rating average:
3.70
Upgrade to see all 22 reviews
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Date | Author | Rating | Comment |
---|---|---|---|
2024-08-16 | Love the app but it's a bit slow | ||
2024-07-31 | Everything is expensive | ||
2024-03-18 | I have tried paying through my card and multiple times it's said technical error. Even I tried cash payment and same saud technical error. | ||
2024-03-10 | The app has a error message all the time | ||
2024-01-16 | This app used to be good! Now it's useless tbh; every time I enter the app, it says "oops, technical problem." It's been like this for a couple of months. I also updated the app whenever it needs to be updated, but same problem every time | ||
2024-01-03 | I order from the app because the female workers in the shops are annoying as hell following my every move and begging me to buy things!!! You need to retrain your staff in the shops and tell them to stop following customers so they can breathe when shopping! | ||
2023-12-27 | A very first time I didn't received my parcel on the given date even my pade have error signal, plzz delivery my ordered parcel,now after uninstalling you are not accepting my email I'd what going on | ||
2023-01-01 | Can't log in to the app with my existing account, it says my username and password are invalid even though I can log in to the browser version of the site with them no problem. When I tried resetting my password to see if it would help it declared that my Hotmail account was not a valid email address. Absolutely baffled with how to use this 🤷🏻♀️ | ||
2022-11-14 | Won't sign in. Keeps telling me my email and password are wrong, although they get me in when I use browser | ||
2022-10-26 | Looks like it would be a good app, except it thinks I'm in Saudi Arabia and won't let me change it so can't actually shop or order anything |
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