Reviews of Bank of Kigali Mobile Banking
List of user reviews and ratings for Bank of Kigali Mobile Banking
Total ratings
3.85
(Rating count:
790)Review summary
Pros
- User-friendly interface that is simple to navigate
- Fast and responsive app with quick service
- Interactive with many options available
- Covers most banking needs without the need to visit a branch
- Improved features compared to previous versions
Cons
- Login issues preventing many users from accessing their accounts
- Frequent bugs and stability issues, including crashes during transactions
- Inconvenience due to mandatory updates that disrupt access to the app
- Lack of biometric security options
- Customer support not being responsive to international users
Most mentioned
- Login problems after entering OTP
- App crashes during payment transactions
- Bugs and stability issues affecting overall performance
- Need for biometric security features
- Mandatory updates that hinder app usage
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
3.70
All time rating average:
3.85
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-25 |  | | You guys are doing a wonderful job. Either be in the app or your customer care, I give you 🌟🌟🌟🌟🌟 everywhere! |
| 2025-01-21 |  | | I was happy to find this app but it didn't help me due to not directing me to dashboard I inserted th otp code and then my credentials but it doesn't log me in (login). Can advise you to fix this . |
| 2025-01-15 |  | | Since I've downloaded this app until now, I haven't been able to log in. I can only log into my account in a web browser. |
| 2025-01-08 |  | | You should note this: 1. when i try to use pay services the app crash imediately 2 to 3 seconds when i press ishyura icon. 2. Also bk kuri bk and bk to momo shortcut don't work. You may work on this issue on next update. 3. When i press bika button it loads a little and app shows warning habayemo ikosa onger..... .work on it for smooth experience. I am using samsung Android 10 |
| 2025-01-07 |  | | Very good interface, simple to navigate, but the fact that you can't change your username doesn't feel right |
| 2024-12-24 |  | | WOW 😲😲😲 nice and fast service banking app |
| 2024-12-22 |  | | Very quicky, responsive and friendly |
| 2024-12-12 |  | | I give you 5 star Because from the day I've been using this app I never experienced any inconvenience and hope it will continue working properly!!! Good job |
| 2024-12-10 |  | | This apps used to work perfectly well but now it's faulty, denied my credentials. |
| 2024-11-30 |  | | This app is quick, easy to use, and more privacy |
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