Reviews of Hugolog
List of user reviews and ratings for Hugolog
Total ratings
3.41
(Rating count:
72)Review summary
Pros
- Great video quality of cameras
- Good for monitoring property
- Decent price for the cameras
- User-friendly interface
Cons
- App crashes frequently
- Issues with notifications being delayed or not working
- Problems with maintaining connections and logging in
- Difficulties with SD card recordings and storage
- Customer service response issues
Most mentioned
- App does not work reliably
- Bluetooth connectivity issues
- Problems accessing the app and logging in
- Notifications are delayed or missing
- Cameras work well initially but have reliability issues afterward
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.70
All time rating average:
3.41
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-29 |  | | It has its downfalls but good app |
| 2024-12-21 |  | | Bluetooth keeps disconnecting. Could not use my phone to unlock my door for a contractor. App does not work unless you are near the lock itself. š” |
| 2024-08-23 |  | | I'm satisfied .w/ the service. |
| 2024-01-23 |  | | App keep crashing soon as I go to it |
| 2024-01-23 |  | | Can't undate the app |
| 2023-11-13 |  | | Use it from time to time but the last time couldn't watch anything back. UPDATE: A year later and still haven't been able to watch more then I video on it after recorded... |
| 2023-07-01 |  | | Stopped connecting a few months ago. Keep trying to uninstall and reinstall, and but won't log in, says server denied access. Thanks for nothing! |
| 2023-06-25 |  | | Is there another app for these cameras?! Cameras are great. I haven't got notifications for almost a year, emailed them a few times adt it and never heard anything back. Now the recordings are 4 days behind, so I can see recordings from 4 days ago but not today. So over it. Time to shop for another camera! |
| 2023-05-12 |  | | If I could give Hugolog zero stars I would! I bought Hugolog security cameras from Amazon 2 years ago and they worked great and everything was fine until February of this year. Cameras still wo work with the app does not work. No notifications tried everything to fix it even got a hold of customer service and they told me that they're comedy went in a different direction, try to reset the cameras. I did and it Didn't work! I HIGHLY DON'T RECOMMEND HUGOLOG! |
| 2023-04-26 |  | | DON'T BUY THIS CAMARA THE APP DOESN'T WORK RETURN IT IF YOU CAN! |
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