GO
Keep all your GO services and bills handy, whenever you need them.
Total ratings
4.61
(Rating count:
5,675)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- The app works great for checking your balance.
- Overall performance and functions are excellent.
Cons
- Frequent issues with topping up accounts.
- Automatic charges without notification when data bundles expire.
- Incompetent customer service and misleading promotions.
- Technical glitches such as login problems and app loading issues.
Most mentioned
- Top-up failures and issues.
- Unexpected charges after data exhaustion.
- Poor customer support experiences.
- Problems with eSIM activation and service advertisements.
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User reviews
Recent rating average:
1.70
All time rating average:
4.61
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-28 |  | | fix your back button on pixel 6. fix your top up. i can do top up, and always getting unsuccessful since few months ago. |
| 2024-10-28 |  | | Fed up with GO automatically taking €2 when data bundle is used up without informing me that it was used. I am only informed AFTER €4 are taken!! Edit: There is nothing to investigate. Its GO policy that when data bundle is used up GO automatically takes €2 for 100mb. You should provide an option in the app for one to opt out of this. |
| 2024-10-15 |  | | The agent gave me a new freedom plan contact as mine was about to expire. We negotiated a price of 16.60 EUR for 2 years. It was a scam and a lie. They raised the price to 27 EUR after 6 months. |
| 2024-10-05 |  | | I have been activated till 2nd Nov through sms message and the app is still showing that i am not activated yet. |
| 2024-10-04 |  | | 1st 3 months supposed to be free,because I already paid it in advance during application. and yet I'm paying the bill every month, what a scam 😒. I hope there will be someone from the company who really care about the customer here. |
| 2024-08-07 |  | | The esim simply does not work. They advertise a service where you can download an esim to work along with your physical SIM to take advantage of pay as you go in Malta but the app doesn't download an esim to your phone and the activation email has no QR code or activation code. The website says to contact Go through WhatsApp or Facebook messenger but when you do they tell you they cannot issue a QR code and you need to visit a store. Total scam, avoid as won't work as advertised. |
| 2024-07-18 |  | | Beware of the new offer to get an eSIM with 17 GB for free when topping up 5 Euros, it's a Scam! You never get any eSIM and customer support recommends going to an outlet to get a physical SIM instead, doesn't make any sense at all! Update : customer service is the most incompetent I have ever seen anywhere... |
| 2024-07-10 |  | | bundle did not automatically top-up as go decided to increase the price from 9.99 to 11.99. way to Go go! soon switching my mobile to Melita too |
| 2023-10-05 |  | | Good app although I have become aware that go does not have a way to deposit an exact amount to my account. This became a issue when I disposited 10 euro into my account and only got 9.62 so I had to top up an extra 5 euro to purchase the 9.99 euro Go contract. This ended up in me losing 4 euro that I will never get back. Kind regards Go user. |
| 2023-05-19 |  | | Used to be great. Useless now for months since I cannot top-up with any card. I uninstalled the app and tried various banks and credit and debit cards to no avail. I went in person to a GO branch with no success. Pointless. |
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