MyPower

Query your bills or prepaid tokens. Interact with customer care team.

"MyPower" is an Android app by Kenya Power that enables users to access bill inquiries, purchase prepaid tokens, and report power quality issues while interacting with customer care effortlessly.

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By:: KPLC
Downloads:: 1,572,626 7.15K
Rating:: 2.55

(2,122) 1 new ratings
Version:: 2.7.4 (Last updated: 2024-06-14)
Version code:: 274003
Creation date:: 2020-06-01
Permissions:: android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.BLUETOOTH
android.permission.FLASHLIGHT
android.permission.FOREGROUND_SERVICE
android.permission.INTERNET
android.permission.READ_APP_BADGE
android.permission.READ_EXTERNAL_STORAGE
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Size:: 20.67M
Email:: ap*****@gmail.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: 19 hours ago

Ranking

# 46,324 ▲ 130

User reviews

Pros

Seamless user interface once registered
Convenience of managing prepaid/postpaid meters without visiting physical offices
Ability to pay bills instantly through the app

Cons

App crashes frequently during registration and token submission
Inability to register or log in due to errors with identification document selection
Recent updates have rendered the app mostly non-functional, particularly for checking token information

Most mentioned

App is non-functional at crucial times, especially for checking tokens or registration
Users experience repeated crashes and inability to complete tasks
Dissatisfaction with customer service and guidance on using the app

These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.

User reviews

App crashes every time I attempt to submit my application. At least save the data in a local db so that one doesn't start from scratch or build something usable.

Allan Onyango, 2025-01-15

Very useless app. Nothing works. Can't check my tokens, can't even create an account, can't even do anything on it.. does nothing.. just another example of a failed government project.. don't bother downloading it.