Reviews of Enel Energia
List of user reviews and ratings for Enel Energia
Total ratings
4.26
(Rating count:
299,705)Review summary
Pros
- User-friendly interface for bill viewing and payments
- Fast and efficient customer support
- Clear contracts and easy-to-follow usage details
- Helpful features like daily usage tracking
- Option to pay bills through the app
Cons
- Frequent issues with payment processing
- Lack of English language support
- Inability to register without an Italian phone number
- Limited visibility on unpaid bills and confusing graph presentation
- Persistent technical glitches and poor app performance
Most mentioned
- Payment difficulties and errors
- Lack of customer support responsiveness
- Need for an English language option
- Inconsistent app performance and functionality
- Issues with bill visibility and management
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
3.50
All time rating average:
4.26
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-27 |  | | I am satisfied from Enel Energy thanks |
| 2024-12-24 |  | | too hard to pay bill |
| 2024-12-20 |  | | I don't recommend this for Gas and Electricity supply |
| 2024-09-18 |  | | The app makes it easy to know my bill, pay it or make changes. |
| 2024-08-06 |  | | Very fast and efficient, good job. |
| 2024-06-25 |  | | Generally, a useful app. I especially like the ability to see daily usage. Your previous reviewer is correct, the app could benefit from an English language option. |
| 2024-03-05 |  | | When register , it never send SMS with security code on non italian phone number and you can't complete registration. So I am customer, but can't register. Developers must accept that not only italians are living in Italy . I visited at about 10 enel offices and nobody can help |
| 2024-01-25 |  | | Great app. No english language option. Italian company, so I understand. But it would be good option for non Italian speakers. |
| 2023-12-04 |  | | Really helpful, contracts are clear and easy to follow even if your Italian is poor (like mine). |
| 2023-05-30 |  | | Fast service..I had a problem seeing my data on the app and it was fixed very quickly by Support here. THANK YOU! |
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