Scroll Mobility: Scooters
Shared electric vehicles
Total ratings
1.89
(Rating count:
77)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app can successfully add a bank card for payments, allowing some users to ride the scooters.
- Occasionally, the refunds are processed promptly when there are issues with the scooters.
Cons
- App has severe bugs, including crashes that hinder functionality, leading to frustration among users.
- Customer service is largely unresponsive, with no support options available for users to resolve issues.
- The GPS and positioning technology is unreliable, causing issues with locating scooters and verifying users.
Most mentioned
- Lack of customer support and contact options for problems encountered with the app and scooters.
- Issues with app performance, including crashes and lag that prevent normal usage.
- Problems with the scooter rental process, including verification failures and GPS inaccuracies.
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User reviews
Recent rating average:
1.40
All time rating average:
1.89
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-28 |  | | you guys need to fix your positioning technology. I've got rejected to use your device standing in front of it. you say I'm more than 200 meters away? how can you be so bad to he everyone around is fine? |
| 2025-01-23 |  | | This is total trash, broken scooters, no support to contact and money goes to waste |
| 2025-01-02 |  | | This app isn't compatible with my device anymore. I have 11 android. No service for me anymore 🤣 |
| 2024-11-13 |  | | it just stopped working and after trying to reinstall... i cant install it anymore. |
| 2024-10-12 |  | | App literally doesn't have any costumer service. App is buggy and because of crashes it made me pay 3 times and funny thing is because it doesn't have any support I can't refund. Not recommend at all Update - day 3 and still can't find support. There's no information about support's mail either |
| 2024-10-09 |  | | I posted a negative review previously but now mostly the scooters work fine. Will try the mopeds soon, the first one I tried didn't work maybe it was dead. |
| 2024-10-08 |  | | Horrible customer service. The driving license verification process is hell. They deny my verification with no legit explanation given. I guess they don't need customers. Avoid! |
| 2024-09-29 |  | | Couldn't rent a thing, after i input my cc details nothing happens |
| 2024-09-20 |  | | No support, no hotline for emergency. Kicks in a unsafe condition. Avoid them |
| 2024-09-06 |  | | Can't take 2 scooters. App is lagging. Scooters were parker in the area where you can't park scooters. I wanted to take them and I wasn't able to do it because of the parking area)))) The most stupid app I've ever used. Deleted the app. |
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