Reviews of Exxon Mobil Rewards+
List of user reviews and ratings for Exxon Mobil Rewards+
Total ratings
3.83
(Rating count:
32,643)Review summary
Pros
- Earning rewards points is straightforward and simple when the app works
- Allows payment directly from the app, eliminating the need to enter credit card info at the pump
- Electronic receipts help manage budgeting and records of purchases
Cons
- Frequent issues with login, including not receiving verification codes and being signed out
- Location services are inconsistent, often failing to pinpoint the user's position at gas pumps
- Redeeming rewards points is complicated and often doesn't work, making the program frustrating to use
Most mentioned
- The app frequently logs users out and has problems with sign-in and password reset
- There are numerous complaints regarding location services not functioning correctly at gas stations
- Users are frustrated with difficulties in redeeming rewards points and the app's general reliability
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
2.20
All time rating average:
3.83
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-18 |  | | As everyone else says, used to work fine. Now It think I'm far from the pump or it makes me input a number for the pump (before you could select on the app, now have to type) and then it won't let me use any of my credit cards. Update jan 2025: Looks like it's been updated. I still have to manually put in my pump instead of scanning a qr or choosing from menu but it's better. |
| 2025-01-13 |  | | works inconsistently. today I was able to get nearly $36 of gas and use rewards toward the purchase. but when I went into the store and tried to pay via app, nothing happened except a loud buzz of rejection. thr cashier had no idea what I was trying to do - pay by qr code generated within the app - and it just wouldn't work. |
| 2025-01-05 |  | | I've been using this app since it first launched and never had any issues up until the last year or so. Like many here, it logs me out and I'm unable to sign in because it never sends the code to my phone. Initially, I thought that maybe it was because of a glitch when the app updates, but that's never the case since the last update was months ago. I've tried clearing the cache, data and even uninstalling, but it won't send the code to verify my login. 😡 |
| 2024-12-05 |  | | I'm experiencing some trouble with this application. It was previously easy to use, but now it's failing to update my location. I'm currently at a gas station, and it won't even pinpoint my position near the pump. I've successfully used this app at this station before, but it's no longer functioning correctly. I've also had to update my wallet and relink my accounts. |
| 2024-12-04 |  | | I live in a big city & the app works great. It did get wonky when Google updated GPay to whatever it is now - "gwallet"? It wouldn't accept the change in a credit card update but I believe that was a Google issue. Great thing is that the app let's you also enter rewards from Safeway (although that is done at the pump rather than in app). But I prefer using this app rather than standing outside, putting cc into a reader & having to input zipcode. This bypasses all that |
| 2024-12-02 |  | | 12/02/24 Stand by my rating below. Another problem with phone APP is when under the canopy APP says "No Stations Near" even though I'm at the pump of the station. Real pain when it's 16 degrees with a WC of 8 degrees. Go back to SpeedPass! Liked my Speedpass Wand better. The app is much slower takes long time to connect. Because of that I set my phone down and ultimately left it at station. someone picked it up and now I have to buy new phone. wand on key chain much better. |
| 2024-11-18 |  | | This app used to be easy to use but now it is a pain. I could earn points no problem but it's almost impossible to redeem them. The more details page will not load so I can't get a code to use points in store. My previously saved debit card is no longer accepted on the app for digital pay at the pump now and it it trying to force me to get an Exxon card. No thanks. |
| 2024-11-18 |  | | The app was great and worked for almost a year with few issues. But for the past month or so, I have not been able to access any of my account information. The support is absolutely not existant. Was told on the phone that I'd receive an email that never came. Sent in multiple tickets to get this issue resolved and never received a response almost 3 weeks later. I was using this app religiously for my frequent gas purchases, but not anymore. Beyond disappointed by the support team and this app. |
| 2024-11-16 |  | | I have tried multiple times from different locations(including multiple Exxon stores) on both Wi-Fi and data but there is no possible way to enroll. As such this app is completely useless. And yes it is up to date. No there are no uninstalled updated. Very disappointed. |
| 2024-11-07 |  | | When the app works, there's no problem. I experience more issues than you'd expect from an app of this nature. There's no support to read what an error message may be, and app support isn't any help either. Make sure you don't lock yourself out, or you're stuck for 24 hours, and there's no help available once you're stuck there. |
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