Virtual Assist

Name: Virtual Assist
Rating: 3.01 (513 reviews)
Author: The Allstate Corporation

Virtual Assist allows you to chat and share video with representatives.

"Virtual Assist" is a user-friendly Android app that enables instant video chatting with service representatives, allowing you to get quick answers without needing an appointment. Seamlessly switch between front and back cameras to effectively communicate your needs, whether you want to show damage or engage face-to-face. Connect anytime and get the help you need with ease.

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By: The Allstate Corporation

Downloads: 338,660

992

Rating: 3.01

(513)

0.04

Version: 3.6.19 (Last updated: 2025-01-29)

Version code: 68

Creation date: 2017-03-31

Permissions:

android.permission.ACCESS_NETWORK_STATE
android.permission.BLUETOOTH
android.permission.BLUETOOTH_CONNECT
android.permission.CAMERA
android.permission.FOREGROUND_SERVICE
android.permission.INTERNET
android.permission.MODIFY_AUDIO_SETTINGS
android.permission.READ_PHONE_STATE
android.permission.RECEIVE_BOOT_COMPLETED
android.permission.RECORD_AUDIO

Size: 65.45M

Email: ar*****@gmail.com

URLs: Website ,Privacy policy

Full description: See detailed description

Source: Google Play Store

Updated: a day ago

Ranking

# 108,389 ▲ 108

User reviews

Pros

Some users had a great experience with the representatives.
The app can save time in processing claims.
Some users found the app easy to use once they got connected.

Cons

Frequent connectivity issues, leading to dropped calls and poor quality.
Long wait times for response and troubleshooting.
Users are frustrated by the requirement to use personal devices for work-related tasks.

Most mentioned

Connection and audio/video quality problems.
Frustration with customer service and support.
Unreasonable wait times and disconnections.

These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.

User reviews

Requiring service advisors to download an app to their personal phones in order to properly communicate that a vehicle needs to be towed to another shop is stupid. "The transfer case is moving, and it should be stationary. See transmission shop," should be enough to communicate that a car needs to go to a transmission shop; not a body shop. It should only require a simple phone call; not a face-to-face conversation on an app I never wanted to install. I'm not paid to be the customer's adjuster.

Jonathan Lennox, 2024-09-22

1st call: Answered then hung up after 20 seconds. 2nd call: Talked to person for 30 seconds before it hung up again. 3rd call: Spoke to gentleman who, after talking and reading my claim said he had to transfer me to someone else as he didn't have the classification to resolve my issue. 4th call (successful xfer): After 10 mins person said she couldn't help and gave me phone# of field inspector. Even if people on other end are competent, this app is infuriating!