Twilio Flex

"Twilio Flex" is a mobile extension of the Twilio Flex contact center solution, enabling direct connections between customers and employees for personalized service. It provides a shared view of customer data, reducing handle times and improving productivity through AI features. With Twilio Flex, interactions can be routed efficiently to the right employee, whether in-store or in the field, enhancing visibility and quality management in customer interactions. An existing Twilio Flex account is required to use this app.