Reviews of Traveluro: Hotel Booking
List of user reviews and ratings for Traveluro: Hotel Booking
Total ratings
1.83
(Rating count:
183)Review summary
Pros
Cons
- App frequently freezes and crashes.
- Poor customer service and unresponsive support.
- Hidden fees and additional charges at hotels not disclosed during booking.
- Incorrect reservations and failed bookings causing stress and financial loss.
- Difficulties in reaching customer service or getting issues resolved.
Most mentioned
- The app is considered a scam with multiple complaints about unauthorized charges.
- Issues with hidden fees not disclosed at the time of booking.
- Many users report problems with hotel reservations not being honored.
- Frequent difficulties in obtaining refunds or making changes to bookings.
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.00
All time rating average:
1.83
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-24 |  | | The app freezes,crashes and it can't even load my bookings. Thank God for email receipts where I can see my bookings and not have to rely on this app |
| 2024-12-29 |  | | Booking didn't go through, called and they wanted me to wait 1-2hrs for a call back while I was sitting in the parking lot outside of the hotel. They refused to cancel the booking and refund the money. DO NOT USE THIS BOOKING APP! |
| 2024-12-08 |  | | STOP AND READ!!!!! I booked a reservation with traveluro on October 3rd, 2024. I tried to check into the hotel on November 30, 2024, but guess what? Traveluro never the hotel, but they charged my CC. I called Traveluro and they promised a calll back. Never happened. I had to call CC company to dispute charges. TRAVELURO IS A SCAM.......DO NOT BOOK WITH THEM. If I could, they would have gotten a big fat zero rating. |
| 2024-11-06 |  | | Do not! Book here.... horrible customer service... and will not tell you the fees they don't pay to seem low price and was slammed with fees when you get to the hotel. It's false advertisement... they say Taxes and fees when you check out that you believe you paid and the hotel told us the ly don't pay them ... we were scammed by Traveluro... |
| 2024-10-29 |  | | Booked a hotel in Puerto Rico and paid for everything in full, including taxes and service fees via Traveluro... I get to the hotel just to find out that TRAVELURO didn't include the service fee of the hotel but rather the site.. So I was stuck with a $230plus dollar fee on top of already paying $900 for the hotel... I was PISSED! Traveluro and GoSplitty are the same company! These services are SCAM adjacent.. Meaning use at your own risk... (don't do it) |
| 2024-10-20 |  | | Just a scam. If you're lucky they will get you a nearby rundown motel but it's seriously just a scam preying on the percentage of people who won't bother with a chargeback. No chance you will get what you paid for |
| 2024-10-19 |  | | Absolute SCAM! Booked a stay. Got to hotel. No rooms available at all. Already paid months in advance. Absolute scam. |
| 2024-10-08 |  | | Just horrible - plain and simple. Forget about trying to make changes or get a refund. You will get bounced around for hours and get nowhere. Just horrible. I don't know how they stay in business |
| 2024-09-26 |  | | I requested the invoice for my hotel booking from last month four times, but I have yet to receive any response. |
| 2024-09-16 |  | | Booked a room with them , Great price . Once booked they changed the date of booking 5 months out . Got to the hotel and I'm not in there system . Traveluro is a SCAM . Customer support said there is nothing they can do . I know the date I booked for . For this is fraud at its best. Too many post on here with wrong dates booked not a coincidence. |
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