LOOKFANTASTIC -Beauty Shopping
The #1 makeup & beauty destination. Shop make-up, hair & skincare.
Total ratings
4.15
(Rating count:
30,368)Review summary
Pros
Cons
- Can't log in to the app
- Numerous bugs causing crashes and functionality issues
- Inability to add items to the basket or see items in the basket
- Poor customer service and slow order processing
- Issues with discounts and promo codes not working
Most mentioned
- Login errors
- Bugs and crashes
- Problems with the shopping basket
- Difficulties with discount codes
- Slow app performance
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.30
All time rating average:
4.15
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-28 |  | | App doesn't work any more. Can't log in. Can't add anything to basket. "unknown error has occurred" error keeps showing. Stick to the website *Edit I have attempted to message via my account on the website and it has been picked up offshore and they have completely misunderstood the problem, just told me to refresh the website and clear cache. |
| 2024-12-28 |  | | Very bad application, login with Google does not work, the basket changes randomly, it can't set correct country/currency settings by default, lots of bugs, overall purchase experience is very long and complicated, it is in your interest to make it easier and faster |
| 2024-12-28 |  | | can't log in.. meaning that i can't place an order either. it's such a bother bc i used to love the app sm |
| 2024-12-20 |  | | BRB crying cause I wanted to give this app a chance and buy stuff from LF but I can't even sign in ðŸ˜ðŸ˜ðŸ˜ recurring issue for me and I don't know why 😢 |
| 2024-12-15 |  | | Can't login, unknown error occured! No problems logging in on web browser, just the app. Can't set up a new account or reset password either. Havee uninstalled and reinstalled app but it just won't let me log in. |
| 2024-12-08 |  | | Waited over 2 weeks for an order which was showing as the items being in stock. Dropped customer service a message, over a week passes, no response forthcoming. Cancellation raised on the website, and further message sent, still haven't had a refund processed or any acknowledgement. Very quick to take the money and spam you with marketing emails and text message but very poor and disappointing service if you want to receive what you've paid for. |
| 2024-12-03 |  | | Worst app, always closing. Cannot log in anymore, cannot reset password, does not save settings. does not keep stuff in basket, showing always UK settings even if I change it to Spain. What a nightmare!! |
| 2024-11-18 |  | | Unable to log into the app via Google SSO. Getting an error that shows for just a fraction of a second so impossible to read. |
| 2024-11-13 |  | | I think it is disgraceful that you are promoting so many 'order now pay over x month' offers on your site. it may be good for your business but you are encouraging people to buy on credit and perhaps go to yet another source of long-term debt funding. it will cost them dearly! |
| 2024-11-09 |  | | The website always pushes me to order through the app but I cannot login on the app. I'm using exactly the same login details and the website works fine but the app never works for me. |
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