Personalized coverage built around your teams
Total ratings
4.50
(Rating count:
47,313)
Review summary
Pros
- Excellent and engaging content from knowledgeable writers
- User-friendly app design and navigation
- Strong connection to favorite sports teams and news
- Availability of podcasts, although with some issues
Cons
- Frequent bugs and issues with articles cutting off or not loading properly
- Poor customer service and lack of responsive support
- Increased ads in the app despite subscription costs
- Difficulty in logging in and account management after NYT acquisition
Most mentioned
- Articles frequently cut off or do not load completely
- Customer service is unresponsive and inadequate
- App has many bugs that hinder the reading experience
- Increased ads in the app are frustrating for paying users
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User reviews
Recent rating average:
2.10
All time rating average:
4.50
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Date | Author | Rating | Comment |
---|---|---|---|
2025-01-23 | Love the content, but after the first few paragraphs of multiple articles, the rest of the story cuts off. I see from other reviews that this has been a problem for months. Most believe that it is a problem with their foldable phones, but mine isn't foldable. How they haven't fixed this issue in all this time is beyond me. | ||
2025-01-22 | Would've given a much better review a week ago. Now for almost a week a majority of articles are cut off in the middle with much of it just being ablack screen. "Customer Service" has been anything but. Autoreply to emails saying I may have to open the articles 2 or 3x. Well 10+ times & still black screen. Apparently the only way to get their attention will be to cancel. | ||
2025-01-20 | I have been a day one Athletic subscriber, and I visit the vertical daily. I like supporting the writers, and it is has made me feel more connected to my favorite sports teams. With that said, a bug has severely hampered my ability to read articles, and I'm ready to cancel my subscription. In the app, nearly every article randomly cuts off the text halfway through the story. And the browser version of articles act like I don't have a subscription half the time. Customer service is non-existent. | ||
2025-01-16 | A truly miserable experience. I can't rate the actual app because it won't let me login. I'm guessing it's getting confused because I used to have a NY Times account and now only an Athletic subscription. It won't even let me login on the browser either. Quite frustrating and I guess I'm going to have to demand my money back. | ||
2024-12-30 | For whatever reason the app is cutting off most of the article I'm the z fold 6, whether the phone is folded or unfolded. The only way to see the article is to copy and paste the text into another application. This makes it almost unusable and certainly not worth the effort to read an article. | ||
2024-12-11 | The app functions very well and is easy to navigate. There are only two things that keep if from being five stars for me. One is that it's difficult at time to find articles with multiple authors in the byline. The second is that I wish there were a 'listen to article' feature, like the NYT app has. | ||
2024-12-10 | I have a foldable device and one of the best things about these devices is opening it up to read news articles. For whatever reason this app doesn't use the full screen for articles and only fills half of it. It's honestly pretty annoying this app hasn't been formatted for foldable yet. Everything else is good though. | ||
2024-11-27 | Ignore my previous review. I have become more interested in sports, after reading various articles this past year in the Athletic (as part of my all access NYT sub). There was such a well-written one today, that I'm reinstalling the app itself. I am not a big sports fan, but the writing in this publication is excellent: informative, engaging, intelligent, and inspiring. Thank you for a quality read. | ||
2024-11-25 | The app design is excellent and usually presents the content extremely well. But the maintenance and support is lacking, to the point I've had to come here to report my problems. For me article\page loading has become very slow, sometimes completely stuck. I've seen others complain about persistent bugs and broken features that just don't get attention. It's a shame that the app isn't better maintained because the content is great. Please add an in-app bug reporting interface! | ||
2024-11-21 | Articles don't display properly. The first couple of paragraphs are visible, but then the article will go blank once I have to scroll down. I've uninstalled and reinstalled the app, but it hasn't helped. Very frustrating. Will probably cancel prior to the next billing period. |
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