Reviews of TELUS Connect (My Wi-Fi)
List of user reviews and ratings for TELUS Connect (My Wi-Fi)
Total ratings
3.35
(Rating count:
6,863)Review summary
Pros
- Allows control of WiFi performance and connected devices
- Good for parental controls, managing device usage
- Provides speed history and past usage data
Cons
- Frequent login issues and app crashes
- Slow performance and long loading times
- Devices often do not appear or can’t be managed properly
- Many features are unreliable, often showing error messages
- User interface lacks clarity and ease of use
Most mentioned
- App frequently fails to load or crashes frequently
- Difficulties managing devices and seeing their statuses
- Unreliable functionality and errors when accessing features
- Frequent prompts to log back in and reset connections
- Persistent issues with controlling or pausing devices
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
Upgrade to see all 33 reviews
User reviews
Recent rating average:
1.40
All time rating average:
3.35
Upgrade to see all 33 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-02-01 |  | | Stopped working, I'm unable to log in. Same error all the time. Please update and fix the app. |
| 2025-01-25 |  | | It's great mostly, I'm aboe to adjust shut off and schedule users and devises. They aren't labelled great so it's sometimes hard to pinpoint who's device is who's, and it boots me off and I have to re log in on the app. But otherwise it's good to have control of my internet in my house. |
| 2025-01-15 |  | | Pretty much for me the app is useless but that doesn't mean you need it you can still change all the settings from your routers but you might have to connect to them individually if the only issue |
| 2024-12-31 |  | | Avoid Telus at all costs. The app doesn't work and "Telus is aware and working on a fix the should be out soon..." that message was from a month ago, still no fix and this issue has been around longer than a month. |
| 2024-12-28 |  | | Very bad app doesn't show booster for long time I uninstall the app. |
| 2024-12-26 |  | | Devices don't always show up and don't let you pause them. It'll also say my cell phone is my iPad and won't let me pause devices. It's a trash app. |
| 2024-12-21 |  | | Got a message on 20th Dec 2024 from Telus Support that a new patch is released to fix the Boosters not visible, but thee vesion of this app on Google store is still 2nd Dec ver 5.28.0 :( |
| 2024-12-20 |  | | Bloated and slow. There's no reason for the giant branded splashscreen to take over my phone while the app takes an unreasonably long time to load. This app should be pretty light and simple, but it's not. |
| 2024-12-19 |  | | Bad service as I lost access to the alarm system from mu phone, service was installed today. I left message to George my CS contact he didn't reply. |
| 2024-12-12 |  | | Non-intuitive. Very slow. Needs a lot of improvements in functionalities and speed. |
Upgrade to see all 33 reviews