Manage your Sun Life account
By: Sun Life
Rating: 2.43
15 new ratings
(4,380)
Email: su*****@sunlife.com
URLs: Website ,Privacy policy
Full description: See detailed description
Source: Google Play Store
Updated: 18 hours ago
Ranking
User reviews
Pros
- Some recent updates improved speed and functionality for certain users.
- The app allows policy holders to submit requests directly through the app.
- Occasional acknowledgments of user feedback regarding app performance.
Cons
- Frequent issues with logging in, often requiring multiple attempts or resets of PIN/password.
- The authentication process, especially the use of SMS OTP, is problematic and leads to missing investment opportunities.
- The app experiences slow performance, lag, and regular crashing during usage.
- Too many updates that sometimes worsen the application's performance rather than improving it.
Most mentioned
- Issues with logging in and entering PIN/username or password.
- Frequent crashes or freezing of the app making it difficult to use.
- Problems with the SMS OTP system disrupting access and functionality.
- Slow loading times and responsiveness of the app.
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
User reviews
Their insistence on using SMS OTP, will make you miss investing opportunities when topping up funds. I don't know why they keep on just supporting SMS OTP, when it's obvious their infrastructure cannot handle it. Even after resubmitting several requests, nothing happens after an hour! Terrible service.
by
Randolph Nieto, 2025-01-20
The app is too slow and always logging. Sunlife should invest more in their app and improve it. Or change the app totally.
by
JD Gionson, 2025-01-19
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