Starbucks India
It's the fastest way to pay, track your Stars, and reload your Starbucks Card.
Total ratings
2.86
(Rating count:
8,834)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly UI design that many users appreciate
- Allows online ordering, convenient for some users
- The concept of earning stars and rewards is appealing to customers
Cons
- App is buggy and crashes frequently
- Inconsistent information from staff regarding earning rewards and loading money on cards
- Customer service is deemed unhelpful and slow to resolve issues
- Frequent login issues and app crashes during transactions
- Confusing policies regarding cash and GPay payments for earning stars
Most mentioned
- App crashes and bugs
- Issues with earning stars unless money is loaded onto the app
- Inconsistency in staff information about app usage and loading money
- Poor customer service
- Login difficulties and persistent signing out issues
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User reviews
Recent rating average:
1.40
All time rating average:
2.86
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-16 |  | | The outlets denied to add my points twice amounting 4k On asking they said there was some technical glitche and they won't be doing it. |
| 2025-01-08 |  | | Buggy, buggy, buggy. Contacted customer support who were helpful over call but completely useless over mail (and they told me to mail them after the call). The app sucks. |
| 2025-01-07 |  | | I am writing to address the inconsistent information from Starbucks staff. Some employees state that loading money onto the app is mandatory to earn Stars, while others accept cash or GPay and allow me to earn Stars by scanning my membership barcode. This confusion is frustrating and affects the customer experience. Please train your staff to guide the customer for correct payment process for earning Stars to ensure consistent service. |
| 2024-12-23 |  | | Lately there is been an issue with placing the orders through the app. It does not allow to add the drink as a default and forces to choose diary alternative and other options saying it's mandatory to choose. |
| 2024-12-09 |  | | This app is looting money. Money added to card is not at all refundable. While loading money there is no mention of refund policy. Customer care says it's in policy to not return money. Do not get lured by discount offers on purchase via this app card. Seems like Starbucks is now a bank/wallet that is just one way street. Poor. |
| 2024-12-09 |  | | Apalling ustomer service on starbucks card. Card still not credited after 5 months even when the receipt was emailed to the customer service folks. No resolution still. |
| 2024-12-08 |  | | It hangs quite often and shows seevices unavailable. There is no order cancellation process on the help centre. The estimated delivery time is drastically off schedule and misleading. |
| 2024-12-04 |  | | App is supposed to track rewards even if payment is made without loading card but it doesn't work most of the time. Even the staff isn't aware of this and insist that preloading card with money is compulsory. The app itself keeps asking for notification permission on every launch. It also requires PIN / Fingerprint on starting instead of just for payments. Even after that it displays splash screen, 3 taps to start using the app after starting it. |
| 2024-11-29 |  | | Even after transacting, the app says no transactions. Hence, it shows no rewards that one is supposed to get after a spending a certain amount 😕 What a technically challenged brand! |
| 2024-11-24 |  | | Can't use the reward a day before its expiring! There doesn't seems any point of using the app ! 👎 Poor service as there is no response to any of the complaints |
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