Starbucks Hong Kong
Pay in store or order ahead. Earn and share your Rewards.
Total ratings
3.63
(Rating count:
4,735)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Extremely slow app performance
- Frequent login issues and being logged out
- Errors during ordering and payment processes
- Many features not working as expected post-update
- Inability to see menu items and prices properly
Most mentioned
- App is slow and unresponsive
- Constantly logs users out
- Issues with ordering and payment
- Problems with menu availability
- Errors after logging in or updating account information
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User reviews
Recent rating average:
1.00
All time rating average:
3.63
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-03 |  | | Very slow. Cannot see what is in my shopping cart. Quick Order feature is actually slower than otherwise. Card doesn't get reloaded automatically. |
| 2024-12-16 |  | | unable to place a delivery order; it indicated an unavailable store, despite the delivery address being nearby. |
| 2024-12-10 |  | | Sluggish and often hangs upon order payment or top-up. Sometimes not even able to browse the menu drink and food. Seriously annoyed customers as much as possible. Should give it a minu five star. |
| 2024-11-29 |  | | Users have to log in every single time after the app update in order to use the biometric. This is unacceptable! |
| 2024-11-05 |  | | The app is unacceptably slow and prompted too many errors during multiple operations, such as top-up the card and paying for the drinks. |
| 2024-10-27 |  | | This app is so slow, barely usable. By offering such a slow app, it feels like Starbucks could not care less about customer experience and their business. |
| 2024-10-27 |  | | Still no improvement just update and it crashes everytime u use it |
| 2024-10-24 |  | | [SCAM, FRADULENT] Scammed my $100 when I create my account. Please beware of this fraudulent app. Every button except topping up will result in error. Unable to choose store when trying to order. Advise everyone being scammed to contact HK police. |
| 2024-10-23 |  | | The app used to be fast and responsive, but after the redesign a few years ago, it's been super slow with blocking loaders everywhere. Extremely bad user experience. |
| 2024-10-12 |  | | Logs me out everytime I use the app. Doesn't even have an autosave password. Good luck in remembering your password everytime you log in. |
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