Southwest Airlines
Traveling with Southwest Airlines is even more convenient with our mobile app!
Total ratings
4.60
(Rating count:
164,732)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use and intuitive for booking flights
- Provides up-to-date flight information
- Good integration with customer service
Cons
- Frequent login issues and app resets
- Missing essential features like saving boarding passes and frequent flyer numbers
- Glitches when searching for flights or accessing boarding passes, particularly after updates
Most mentioned
- App logs users out frequently
- Difficulties with accessing and storing boarding passes
- Issues with app updates causing loss of functionality
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User reviews
Recent rating average:
2.90
All time rating average:
4.60
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-27 |  | | The app is easy to use and very intuitive. It gives all the information that I need. My only wish is that it kept me logged in, or there was an easier method of logging in - such as fingerprint or one-time passcode. Remembering my password each time is annoying. |
| 2025-01-26 |  | | App won't save, login multiple times, enter gender multiple times, never saved. Now just waste of time. The app works well to book and get updates on flight until you go to use it on inner screen of a Foldable. Simple things cease to function, searching airports fails, date selector won't present itself. Disappointing to say the least. |
| 2025-01-15 |  | | I like the app overall, but there are no options to modify if you don't know where to look, for example. I just reserve a rental SUV and wanted to change pickup time. There was no option to modify. Also, I did not want to get on a shuttle to access the car rental company. I am disabled and wanted desperately to limit work involved when getting the rental. Again, there is no way to cancel the rental and redo. Now I'm stuck depending on the kindness of others. Lord, pls help me, Jesus Father God. |
| 2025-01-09 |  | | The app has worked perfectly every time. Very easy to book. I ALWAYS fly Southwest. I am VERY UNHAPPY that SW is changing boarding procedures, though. I like choosing my seat when I board the plane because circumstances are different every time. I can look around at the already seated passengers and choose a good seat for a quiet, undisturbed flight. |
| 2025-01-06 |  | | Southwest has been my preferred airline and I've used the app for years and never had issues until recently. When I search for flights all that is displayed is a blank white screen. Even after waiting several minutes, nothing loads. The back arrow does nothing. I need to book flights for upcoming travel but if the app is glitchy I will book with a different airline. |
| 2025-01-01 |  | | Southwest's system of needing the confirmation number for any action in the app is incredibly frustrating. If I am logged in SW should have all my flight info, no confirmation needed. Even more frustrating is clicking a link in an email which opens the app, which then needs the confirmation number, which is back in the email. |
| 2024-12-19 |  | | Frequent travelers feature doesn't work. I save rapid rewards number with the traveler, but when I add them to a flight, it says "on file" instead of the number, and the system doesn't like that and gives me an error. I end up having to type in the rapid rewards number. |
| 2024-12-15 |  | | The app is not user-friendly. There is no seat map. The only time listed for each flight is the departure time (no time of arrival, no duration time). Arrival gate is not listed. Just really a lot of helpful information is missing. Even Spirit has all that info included. And the homepage is just ads. I already bought a flight, I want to be able to see it as soon as I open the app. |
| 2024-12-12 |  | | The app recently updated with a new lay out and I hate it. I liked when it looked like the pictures that are in the app description. This new update makes it harder to instantly see my flight, boarding time, and seating number. I have to scroll down and click more buttons to see all that. It also now has a white background instead of the main blue, making it way too bright and blinding. Other apps, I have I put on night mode, so this app should at least allow that option with their update |
| 2024-12-09 |  | | Very slow and unresponsive at times. Logs me out constantly and has trouble signing in (2016) it's literally 8 years later and the app freezes every time I use my saved password. I have to manually type it in so the app doesn't freeze. Plus all the original problems still persist. |
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