MSP Manager

Easily manage your MSP Manager tickets, appointments and customers.

Features of MSP Manager Mobile

The MSP Manager Mobile app allows IT service professionals to effortlessly manage their tickets, appointments, and customers, minimizing paperwork and maximizing efficiency. With the app, you can easily close tickets remotely, track your time even while multitasking, and receive instant notifications for any new tickets or requests. The app supports speedy sign-in using a 4-digit PIN or fingerprint ID, ensuring your data stays secure.

GPS mapping aids in efficient time management for on-site visits, putting all necessary customer information right at your fingertips. Note that you need an MSP Manager account to use this app. Enjoy a streamlined, cloud-based platform designed to facilitate the growth of your IT service business while enhancing customer satisfaction.

Download

By:: N-able Technologies Ltd
Downloads:: 10,301+ 5
Rating:: 2.52
(136) 0.04
Version:: 4.6.1.1 (Last updated: 2023-05-04)
Creation date:: 2017-05-24
Email:: su*****@n-able.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: a day ago

Ranking

# 477,570 ▲ 912

User reviews

Pros

The app has improved in functionality and usability over time.
Has a nice interface in some areas.
Functionality for mobile ticketing is praised, allowing engineers to monitor queues from anywhere.

Cons

Constant crashing on startup and during use.
Inconsistent login issues, requiring frequent re-authentication.
Incorrect time zone settings leading to scheduling problems.
Limited ability to add or edit tickets and time entries.
Buggy functionality after updates, impacting overall usability.

Most mentioned

App frequently crashes or won't launch.
Issues with login persistence and re-entering credentials.
The incorrect time zone affects appointments.
Limitations in adding appointments and time entries compared to the web interface.
Frustration with app performance and bugs after updates.

These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.

User reviews

The app has gotten considerably better! It would crash on opening before now it opens right in. Much easier to see buttons, workflow is much smoother. EDIT - 17mo. Later Still a great app! Does not save login info all the time. Sometimes, even with a fingerprint login, I need to enter creds. I also noticed today that the time zone is not your local time zone. Messed me up on an appointment time. Still a solid 4 stars!

Nathan Laatz, 2025-01-06

It's a little slow but it works. Time zone is incorrect in the schedule section and I can't see any way to adjust this. I wish I could add appointments from the ticket screen like you can on the web interface. Being able to search assets by current user like you can in the web interface would also be a huge plus.