UTFCU Mobile Banking
Bank safely and securely from anywhere - with the UTFCU Mobile App
Total ratings
4.87
(Rating count:
463)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- User friendly and easy to navigate
- Excellent customer service
- Dependable and reliable
- Helpful and friendly bank staff
Cons
- Issues with logging in and being logged out
- Problems with transferring money and viewing accounts
- App crashes frequently
- Removing PIN logins and biometrics functionality in the new update
Most mentioned
- User friendly and easy to navigate
- Frequent login issues and app crashes
- Dependable and reliable service from the credit union
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User reviews
Recent rating average:
3.90
All time rating average:
4.87
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-08-28 |  | | Unable to transfer money to accounts. It says select account but does not show accounts to do so. |
| 2024-06-02 |  | | I love it. The people at the bank are very helpful and friendly. I'm new to Knoxville I just moved here from Crossville Tennessee this past month. my daughter and grandchildren bank here as well. I know my daughter has been here over 27 years ever since she moved to Knoxville and recommended UT Federal credit Union to me thanks everyone for all your help. |
| 2023-10-27 |  | | No bugs, hiccups or issues. User friendly and easy to navigate. |
| 2023-07-08 |  | | The new update is horrible. It's removed PIN logins, biometrics isn't as good as previous versions, and the app tends to buffer for long periods of time. The dev ops group needs to fix these issues. |
| 2023-05-10 |  | | Blocking VPNs is a terrible choice. Those who travel rely on that extra layer of protection from bad actors, and you are making them more vulnerable. |
| 2023-04-17 |  | | Excellent, as someone who is in the military and a college student this is a great app to use at home and abroad! 10/10 |
| 2023-03-25 |  | | I have never had any problems with this app, it shows how much I have left after the charges are going to come out and how much I have at the moment before they come out so I know what to look forward to. |
| 2022-01-12 |  | | Can't use back button on phone, have to click back on the app itself to go back to your account list. Shows pending stuff but misses half of the things I just bought. Stole $2 out of my checking and $2 from my savings because supposedly I wasn't signed up for estatements. Won't connect to USAA. Kept sending me text messages telling me that I was trying to sign in at 3:00 in the morning 2 days after opening my account. |
| 2021-06-20 |  | | Mostly fine but there are some views which are blatantly just web components copied in which don't play well with system navigation like the back button. Nothing really blocks any feature though, and it's been very reliable. |
| 2021-04-01 |  | | Dependable and user friendly app. I have been with UTFCU for 17 years and this is the best app they have had. |
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