Reviews of Shopify Point of Sale (POS)
List of user reviews and ratings for Shopify Point of Sale (POS)
Total ratings
3.70
(Rating count:
2,606)Review summary
Pros
- Once set up, it can be a great app for processing sales.
- The app is scalable for different sizes of businesses, from small to international operations.
- Offers extensive customization through apps available in its store.
Cons
- Frequent bugs and crashes, specifically with card reader functionality and app stability.
- New updates have led to a slowdown in interface and removed previously useful features.
- Customer service issues and lack of effective troubleshooting support.
Most mentioned
- Connectivity issues with the chip and swipe card readers.
- Recent updates have negatively impacted the user experience and removed key features.
- Slow performance and bugs that disrupt sales process, especially during high traffic times.
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
Upgrade to see all 23 reviews
User reviews
Recent rating average:
2.30
All time rating average:
3.70
Upgrade to see all 23 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-25 |  | | This is a warning for those doing the SETUP. I have the Tap & Chip. I tried to set up the app, and there is a step to do a test card transaction. Well, this will NOT be a test, but rather a REAL transaction. I refunded myself the $1.00 and canceled the transaction, but I am now being charged .13 cents processing fee AND the step to complete the setup is STILL not done. I am in contact with support. Support first stated you have to put Shopify in test mode. Now they are saying, if you put it in.. |
| 2024-11-27 |  | | Issue resolved. The tap to pay chip reader was not always reliable at events where the WiFi was not strong or being used by a lot of people. Once I changed to use my phone as the tap reader, it wasn't an issue anymore, and the chip reader was able to read the few cards that didn't have a tap chip. If you're working at an event, I suggest making your phone your primary and/or adding a mobile hotspot to boost your chip readers' functionality. |
| 2024-11-15 |  | | Nice app with potential...and I'm saying this after using the app for several years. I wouldn't have to say that if it weren't for recent updates. Like the one with the customer choosing their receipt type. My register is not set up in a way that allows that, so now it just slows me down. Please make it so I can toggle that option on or off. I'm already tired to having to keep pressing extra buttons just to tender a sale. Also, sometimes a CASH transaction will say PAYMENT DECLINED. |
| 2024-10-31 |  | | Shopify continues to disappoint. Besides their app being riddled with bugs over the last few years, Shopify is moving into their nickle and dime phase of business -- moving previously free app features behind a paywall. We already pay $100s / month to Shopify -- why do we need to pay even more for the features that once were free? Good UX shouldn't have a price attached. Actively creating a worse user experience that's fixable for $89 / month feels like they're biting the hand that feeds them. |
| 2024-05-15 |  | | The recent update in mid May 2024 was for the worse. Clicking on a variant no longer adds it to the active cart. The whole purpose of this app is to add items to the cart to sell them. I don't want to look at every picture and stat of the item, I want to add it to the cart and sell it. If I wanted an in-depth analysis of the product, I would go to the Shopify app or better yet my computer. PLEASE CHANGE IT BACK! |
| 2024-04-27 |  | | I was using this at an event today, and when I go to checkout with a card, the app keeps telling me to wake up my reader. Then the app closes itself out, and I get a notification that it's crashed. I have to then try again, and MAYBE IT will work this time, which honestly takes a few more times of crashing to work. I eventually got frustrated and used my square app, which takes credit cards faster, and I don't need an extra device as I can use my phone as a tap. |
| 2024-04-04 |  | | I constantly have connecting issues with the hardware and while using it with customers, you cannot enter amounts with descriptions only, but must select each inventory item. It takes too long to do that and then have connecting issues on top of this. NOT Good! I get very angry customers for having to wait and then worry if their card has been charged for tapping so many times! |
| 2024-03-27 |  | | I was happy with the app on my tablet. Now it shows that it updated the software. I am disappointed that the "save cart" feature was removed. Now it says " save as draft", but you need to have the paid version of Shopify Point Of Sale. This has disrupted my selling because I sometimes get payments at the end of the day, and it does not allow me to save and recall an order. Is there a way to revert to the previous version. I liked it better. |
| 2023-12-07 |  | | Reader not connecting! Just bought this reader, and I have no issues connecting my other Bluetooth devices. Please fix this issue Update: I restarted my phone and unpaired the device from my Bluetooth. Turned it back on and followed through with the pairing and connection steps and boom it connected!! I'm very happy! I changed my 1 star to a 5 star! |
| 2023-11-20 |  | | Slower interface than expected since transitioning from Square. When you click on one of your collections, sometimes it takes a second or more to load your items. Moreover, there is no way to disable receipt options from the customer facing POS Go. This is an efficiency killer for retail shops and needs to be fixed. I print receipts automatically, so there is no need for the customer to select anything post-sale. Also, why is everything so big? There should be a way to adjust to reduce scrolling |
Upgrade to see all 23 reviews