Reviews of Service My Car

List of user reviews and ratings for Service My Car

Total ratings

2.86 (Rating count: 286)

Review summary

Pros
  • Convenient pickup and drop-off service
  • Easy app interface for booking services
  • Saves time for busy individuals
  • Reliability mentioned in some long-term users
  • Good value for regular maintenance
Cons
  • Poor communication and coordination between teams
  • Inconsistent service quality, leading to dissatisfaction
  • High prices for additional services and parts
  • App frequently unresponsive or malfunctioning
  • Damaged cars and missing items reported
Most mentioned
  • Delayed service delivery
  • Insufficient follow-up and communication
  • Upselling of unnecessary services
  • Incompetent customer service agents
  • Issues with the app functionality
These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.
See reviews for Service My Car on Google Play Store
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User reviews

Recent rating average: 1.60
All time rating average: 2.86
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Rating filters

5 star
9% (2)
4 star
4% (1)
3 star
9% (2)
2 star
13% (3)
1 star
65% (15)
Date Author Rating Comment
2024-12-27
Wisal Muhammad
"Loved the smooth process from booking to the delivery great app!"
2024-12-06
Martin Swanepoel
Every time you update your app, it is unresponsive. Time to get a new developer, I would argue.
2024-11-02
abdalla alketbi
They are trying their best to delay everything as long as possible. Long story short, higher prices for no service provided at all.
2024-09-07
Amr Baseem
every time their service is worse than time before. delays, inaccurate reports, ignoring calls and requests, and incompetent technicians. Don't use them, you will regret it
2024-05-29
MM Kids
Suggestion for the management Have an overnight service package for smaller tasks so that customer doesn't need to borrow another car for office. You pick up from customer home in evening, service it during the night, and deliver by 7:30am next morning. Try this and i am sure people would just love it.
2024-03-15
Azizur Rehman
My experience has been extremely bad with service my car. Here are the reasons 1. No coordination between the teams. The address is on the app, I got call from pickup team then pickup guy, delivery team then delivery guy. Provided the address 4 times and even then they landed at the wrong time 2. These people just don't care, they just don't listen 3. Mustafa doesn't answer 4. Ella is too rude 5. Cost is huge, unjustified. 6. They don't read the issues mentioned. Stay away from them!!
2023-11-18
Marrisa Resmenia
Don't fall to their trick that they will clean your car once you download the app, it's not true. They just ask you to download the app and said in return they will clean your car. An Indian guy approached me and download, he even put a his code for the referral but when I checked my car back the free car they said is not true.
2023-10-24
Bilal Farooq
Absolutely useless app and even more useless and extremely non cooperative service. My car has been sent in for services for 3 days and each day it is committed to be delivered with the next hour. Strongly recommend to NEVER EVER to use this service.
2023-10-05
Firla Lafir
Dear Service My Car, I delivered the car to check the vibration issue that started only after I serviced my car with you on May 2nd. The major service was done but you completely ignored the problem I wished to have inspected. Not only did you not inspect the problem I reported in both the app and email, no one was aware of my request at all. Everytime I service my car with you my expectations are low, but somehow you manage to disappoint me every single time.
2023-06-11
Joanna
I lost nearly 700 rials ($1800) from this company. I was absolutely assured replacing certain parts would fix my problem. The car was returned to me unfixed. When I questioned it, I was just told to pay 20 rials more for a further inspection to find out the 'real problem' (!). I felt totally scammed. The issue was never resolved. It is very appealing to have a pick-up service, and the app worked well, but I advise anyone to stay away from this company, especially for major work. OMAN BRANCH
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