SEPHORA - Beauty Shopping
Shop beauty on the go. Makeup, skincare, haircare, cosmetics and much more!
Total ratings
4.36
(Rating count:
16,350)Review summary
Pros
- User-friendly interface that is easy to navigate and use for shopping
- Excellent customer service with quick responses and refunds
- Offers good discounts and has a handy feature for reordering previous purchases
Cons
- Frequent technical issues, especially during checkout and app loading
- Privacy concerns regarding data tracking and app security
- Problems with account registration and payment methods, resulting in frustrated users
Most mentioned
- Issues with checkout process and adding payment methods
- Technical glitches causing app crashes or failure to load
- Concerns about privacy and app data tracking
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
3.20
All time rating average:
4.36
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-26 |  | | The Sephora app is a valuable resource for beauty enthusiasts, offering a convenient and personalized shopping experience. However, be mindful of the potential downsides, such as occasional glitches and privacy concerns |
| 2025-01-25 |  | | It bugs. Payment methods cannot be added, when I input my cc details it tells me they are not correct (although they are) and I cannot checkout. |
| 2025-01-22 |  | | The application is clunky. The prize wallets and games are hard to access and despite reaching out to customer service not responded. The live chat screen does not automatically close after an agent completes an enquiry making it hard to chat again for unanswered issue or query. |
| 2025-01-18 |  | | When I try to sign up for an account on the app, it tells me that the app is having issues registering. |
| 2025-01-17 |  | | Excellent customer service. The authority communicated with me as my my ordered item was out of stock. I was really disappointed as it was my favourite item. I contacted the customer care centre, and they apologized for the inconvenience. They even processed the refund, which was really quick. The app was really useful for the whole process. Thanks. |
| 2025-01-13 |  | | Great guide, super, super simple to use. |
| 2025-01-09 |  | | Easy to use order from it regularly. No problem using easier than website. |
| 2025-01-05 |  | | Every time i wanted to check out,the apps kept hung and suddenly emptied my cart. And it didn't return back my points even if the purchase failed! Now I have lost all my 500 points and also cannot purchase anything |
| 2025-01-05 |  | | Easy search. The buy again is handy and the recommended and new arrivals have good offers that are relevant to what I typically buy. |
| 2025-01-03 |  | | I'm in Australia it's soon good but I really want glow recipe bubble drunk elephant and touchland but I can't because it's not on |
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